Claims Analyst (Remote) - job 1 of 2

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Are you, attentive, organized, and passionate about helping businesses navigate complex processes? Join our team as a UI Claims Analyst and play a key role in supporting our clients through unemployment insurance claims process—all from the comfort of your home.

What you'll be doing:

• Audit and update claim response templates for accuracy and effectiveness.
• Communicate with clients to gather documentation.
• Draft and submit responses to new claims
• Track claim outcomes and identify trends.
• Analyze claim success rates.
• Report on volume and outcomes to leadership.
• Identify opportunities to improve claim handling processes.
• Advise clients on appeal options.
• File appeals and confirm hearing schedules.
• Analyze appeal outcomes and identify patterns.
• Recommend improvements to appeal strategies.
• Schedule check-ins or coaching sessions with clients.
• Share best practices and process improvement suggestions.
• Evaluate client satisfaction and engagement.
• Ensure all submissions meet regulatory standards.
• Stay updated on changes in state agency requirements.
• Identify opportunities to promote Experian's services during client interactions.
• Share feedback from clients that could inform product development.
• Collaborate with marketing or product teams on outreach efforts.

It would be great if you also:

• Collaborative – Collaboration skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, navigate setbacks, looks for high levels of activity and demonstrate a fierce commitment to challenging status quo
• Collaborative – Collaboration skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, navigate setbacks, looks for high levels of activity and demonstrate a fierce commitment to challenging status

• Experience in unemployment claims management industry
• Experience working directly with clients to gather information, provide guidance, and build long-term partnerships
• Experience assessing claim outcomes, analyzing unfavorable determinations, and advising on appeal strategies
• Experience using Bullhorn platform
• Proficiency with Microsoft applications

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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