Fast Facts

Join Acelero Learning as a Coordinator for Facilities where you will manage operational support and vendor communication to enhance early childhood education programs across the country.

Responsibilities: You will coordinate facilities management, support operations, manage office functions, and ensure communication between departments while addressing service requests and emergencies.

Skills: Required skills include customer service experience, database usage, and familiarity with ticketing systems. Project management experience is preferred.

Qualifications: An associate degree is preferred, along with a minimum of three years of customer service experience, particularly in large office environments or schools.

Location: This position is based at the DE - HQ, United States, with local travel required.

Compensation: $50000 - $50000 / Annually

Are you a socially conscious, dedicated individual who is committed to building a better future for children, families, and their communities? If so, join us as we support early childhood education programs across the country to create positive outcomes for the children and families served.

The Operations and Facilities Coordinator plays a critical role, working closely with the Director of Operations and Senior Management Staff. The coordinator is the first point of contact for all external vendors, maintenance, janitorial staff and delegate employees seeking assistance/or support in the areas of facilities management. This role provides administrative support to the operations department and its Director. The Coordinator manages office functions including daily office operations, database management, records maintenance, and providing general support services to shared service departments (finance, human resources, legal, etc). Additionally, the Operations and Facilities Coordinator, under the supervision of the Director of Operations will manage all outside vendors in support of the Operations department, including maintaining records and contracts, coordinating project activities and providing scheduling support.

You will contribute to our mission through the following activities and responsibilities:

• Work in concert with the Director of Operations and Departmental Managers to develop and uphold operational procedures

• Implement strategic initiatives and complete projects that impact the Company’s business objectives.

• Support Director of Operations and Operations Department in meeting all programs or company-wide goals.

• Assist the Director of Operations and Senior Management Staff in all aspects of project implementation as needed.

Facilities Coordination

• Serves as the initial point of contact for all submitted service tickets, emails, and general facility requests regardless of location.

• Establishes and prioritizes work orders in the ticketing system.

• Communicates and assigns work orders to technicians.

• Assists with managing office and equipment maintenance schedules through ticketing and vendor communication.

• Provides reports on open and closed work orders and checks status with the appropriate technician.

• Liaison with contractors to assure stated work is completed properly.

• Maintains the plans for fire evacuation and disaster response. Serves as the facility emergency response coordinator.

• Responds to all emergencies. Emergency Liaison with Municipal departments.

• Coordinates with our Learning and Development team to communicate emergency plans.

• Fields urgent issues and communicates with building engineers in the event of emergencies.

• Assists with the maintenance and updating of facilities-related policies and procedures.

Operations Coordination

• Support and facilitate communication and action between departments.

• Ensures timely and quality service delivery to clients, which includes following-up with clients to ensure customer satisfaction.

• Support the Director of Operations with external contacts as needed.

• Provide administrative support to the Operations team.

• Independently maintain and update administrative policies and processes.

• Maintain contracts for all utilities, communications, storage, cleaning services, and trash removal.

• Independently maintain and update administrative policies and processes.

• Establish and maintain listing of all lease required services, ie. Preventative Maintenance Agreement, etc.

• Maintains up-to-date records, including vendor/contractor lists and files, in all formats.

• Purchasing officer for technology, janitorial and building supplies.

• Issues company supplies to personnel, while maintaining an inventory of equipment.

• Prepare internal bill-backs and documents for all spending related activities.

• Maintains and manages purchase orders and expense reporting.

• Maintaining inventories for and ensuring responsible use of supplies and equipment, mail handling, events/meeting planning, staff meeting coordination

• Report generation, invoice/expense reporting and contact database management.

• Maintain all technology equipment and software, including printers, copiers, desktop computers, laptops, AV, etc.

• Perform computer maintenance, updates and images, load approved software and troubleshoot computer issues in concert with contracted IT vendor.

• Maintains the transportation fleet, obtains insurance cards and vehicle registrations. Ensure motor vehicle inspections are conducted.

• Maintain the confidentiality of correspondence, documents, binders, discussions, meetings and telephone calls.

• Perform daily clerical duties.

• Participates in assigned meetings, events and training as required.

Requirements:

• A high school diploma, GED, or HSED required. Associate degree preferred.

• Minimum of three (3) years of customer service experience required; in a large office environment, or supporting multiple locations, or in a school is a plus.

• Experience using databases required; use of a ticketing portal or scheduling software preferred.

• Project management experience preferred.

• Certified Playground Safety Inspector (CPSI) preferred but not required.

• Physical exam and background checks are required for this position.

• Travel required locally for work and work-related meetings and functions.

• Must have a valid driver’s license, car insurance, and reliable transportation.

This position earns up to 50,000.00 Annually

Why Acelero Learning or Shine Early Learning?

- Ability to make an impact in the lives of the children, families, and partners we serve

- Career growth and professional development opportunities

- Supportive working environment

- Average of 5 weeks of paid time off during 1st year of employment

- Comprehensive benefits, including 401K matching and 100% vesting program

We are an equal opportunity employer, committed to creating a diverse and healthy work place.