Customer Support Assistant - job 1 of 30
Company Description
About Us
At Lab Connect Biz, we specialize in bridging innovative business solutions with strategic partnerships that drive growth. Our team is dedicated to helping organizations enhance their operational efficiency, brand positioning, and client engagement through customized approaches. We are committed to excellence, collaboration, and long-term impact in everything we do.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This role will play a vital part in ensuring our clients receive outstanding service and prompt assistance. The ideal candidate is a clear communicator, proactive problem-solver, and committed to delivering excellent client experiences.
Responsibilities
Handle incoming client inquiries via phone and email in a professional manner
Resolve customer issues efficiently and escalate complex problems when necessary
Maintain accurate records of client interactions and transactions
Coordinate with internal departments to follow up on client requests
Track client feedback and assist in service improvement initiatives
Perform routine administrative support as needed
Qualifications
Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Minimum 1 year of experience in a customer service or administrative role
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask and work independently in a fast-paced environment
Proficiency with Microsoft Office Suite and customer service software
Additional Information
Benefits
Competitive salary ($50,000 - $60,000 per year)
Clear growth opportunities within the company
Supportive and collaborative team environment
Comprehensive training and onboarding
Paid time off and company-recognized holidays
Health, dental, and vision insurance options
Average salary estimate
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