Tissue Procurement Specialist (Pathology Tissue Retrieval)

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

About the Role:

We are looking for a full-time Tissue Procurement Specialist who will be a key member of the fast-paced Client Services organization. This role is responsible for procuring tissue samples from Pathology Laboratories in assigned Territories, work collaboratively with other Tissue Procurement/Client Services Team members to achieve department goals and work cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.

Essential Duties and Responsibilities:

• Serve as a Tissue Procurement Specialist, communicating effectively via phone and email with partner laboratory teams to manage sample and document requests, resolve order issues, and coordinate shipping and receipt processes.
• Support tissue retrieval efforts within your assigned territory by promptly resolving cases with a proactive sense of urgency.
• Foster and maintain strong, trust-based relationships with laboratory personnel, sales representatives, and internal stakeholders to enhance collaboration and efficiency.
• Collaborate seamlessly within a team environment, contributing to departmental and company-wide objectives.
• Accurately document all communications, including emails, faxes, phone calls, and follow-up activities, ensuring clarity and precision.
• Comply with Standard Operating Procedures (SOPs) related to Tissue Procurement to ensure quality and consistency.
• Input data and upload documentation accurately into Salesforce.com and LIMS systems.
• Communicate professionally and effectively with external clients, patients, and internal team members at all levels.
• Assist with additional administrative tasks as needed to support operational effectiveness.
• Utilize Salesforce (CRM) and other integrated software platforms to communicate with clients, patients, and sales teams.
• Meet and exceed team and individual performance targets, tracking metrics related to case closures and turnaround times.
• Apply problem-solving skills to address customer concerns and manage escalated situations with professionalism.
• Demonstrate adaptability and flexibility in a fast-paced, dynamic environment.
• Work hours and days may vary based on operational requirements; some physical effort (up to 25 pounds) may be required.

Essential Qualifications:

• This position is for permanent West Coast Hours, Start time of 8 am or 9 am PST.
• A 4-year college degree in Biological Sciences or a related discipline is preferred.
• 2+ years of customer-facing experience within pharmaceutical, diagnostic, medical device, biotech, or healthcare settings is required.
• Tissue Sample Procurement experience is required.
• Proficiency in Microsoft Office suite; experience with Salesforce (CRM) is a plus.
• A quick learner capable of working collaboratively within an operationally complex, multi-product environment; adaptable to evolving procedures and policies.
• Excellent written and verbal communication skills (phone and email) with high computer literacy.
• Multitasking, dependability, self-discipline, sound judgment, and independence are necessary.
• Demonstrated organizational skills, attention to detail, and problem-solving capabilities, with the ability to professionally handle client-facing escalations.
• Flexibility regarding working hours, including availability to work during company holidays based on Client and Company needs.
• This role is primarily remote; however, the ability to travel to Guardant Health offices for training and meetings may be required.

Preferred Qualifications:

• Experience interpreting Pathology/Cytology Reports and terminology.
• Experience with Laboratory Information Management Systems (LIMs).
• Bilingual English/Spanish is an asset.

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US hourly range for this full-time position is $20.76 to $28.54. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

For positions based in Palo Alto, CA or Redwood City, CA, the hourly range for this full-time position is $24.42 to $33.45. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity.

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/

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