Remote - Customer Service Representatives - FEMA
OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
Position: Remote Customer Service Representatives - FEMA
OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.
Primary Responsibilities:
- Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
- Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
- Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
- Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
- Collaborate effectively with team members and escalate complex cases when necessary.
- A high school diploma or equivalent is required.
- Minimum of 1-2 years of customer service experience, preferably in a remote environment.
- Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
- Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
- Proficient in the use of computers and various software applications.
- Reliable internet connection and a quiet work environment.
- Experience working with governmental or non-profit organizations is an advantage.
- Health Care Plan (Medical, Dental & Vision
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
LifeStance Health is hiring a detail-oriented Medical Receptionist to run front-office operations, support clinicians, and provide excellent patient service at the Newton, MA practice.
Provide front-line patient registration, appointment scheduling, billing support, and EHR updates for an outpatient facility during a 6-month limited-term assignment with Sutter Health.
Provide customer-focused order and account support for a global manufacturing company, handling quotes, orders, inquiries, and escalations to ensure timely, accurate service.
Bankruptcy Affiliates in Chattanooga seeks an experienced Front Desk Receptionist to operate a multi-line switchboard, welcome clients, and perform essential administrative and intake duties.
Medtronic is hiring a field-based Clinical Consultant II in Brooklyn to provide clinical and technical support, customer training, and service for navigation, imaging and robotic surgical systems.
Christian Brothers Automotive is hiring an Automotive Service Advisor/Writer to deliver exceptional guest service, manage repair orders, and coordinate shop workflow at the Arnold, MO location.
Provide bilingual (English/Spanish) front-desk and switchboard support at CenterWell Senior Primary Care in Orlando, ensuring a welcoming, efficient patient experience and accurate administrative handling.
Lab Connect Biz is hiring a detail-oriented Customer Support Assistant to manage client inquiries, resolve issues, and support service improvement efforts.
Act as the driving force behind our customer service training efforts by designing engaging programs, coaching representatives, and aligning learning with company goals.
Provide attentive, accurate front-desk patient services for the Flu Clinic at Sutter Health, managing check-ins, scheduling, billing, and EHR updates on a limited-term basis.
TD Bank seeks a customer-focused Retail Banker I in Union, NJ to provide consultative banking service, perform teller duties (after training), and support customer growth and branch operations in a part-time capacity.
Saronic Technologies is hiring a Field Support Representative to deliver on-site integration, troubleshooting, training, and field testing support for autonomous maritime systems used by DoD partners.
Docebo is hiring a Technical Support Analyst to troubleshoot customer issues and deliver exceptional SaaS support across phone, chat, and ticketing channels.
OneTouch Direct, headquartered in Tampa, Florida, is an international sales and marketing company providing direct marketing strategies and call center solutions in consumer and B2B segments. OneTouch Direct has offices in New Jersey, New York an...
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Proudly made in NYC.
