Call Center Representative - job 1 of 9
Company Description
About Us
At Blue Print Out, we specialize in delivering professional support solutions tailored to the needs of our clients across various industries. Based in Sandy Springs, GA, our commitment to excellence, responsiveness, and integrity allows us to stand out in today’s competitive market. We value growth, communication, and results—and we’re looking for team members who do too.
Job Description
Job Description
We are seeking a highly motivated and detail-oriented Call Center Representative to join our customer support team. In this role, you will serve as the first point of contact for clients, assisting with inquiries, resolving issues, and ensuring a seamless customer experience. This position is ideal for candidates who thrive in a fast-paced environment and are committed to providing high-quality service.
Responsibilities
Answer inbound calls and respond to customer inquiries in a professional manner
Handle customer concerns, complaints, and requests with empathy and efficiency
Accurately document all interactions and maintain updated records
Identify opportunities to upsell or provide additional information about company services
Meet daily and weekly call volume targets and quality benchmarks
Collaborate with team members and supervisors to improve processes and customer satisfaction
Escalate complex issues to the appropriate department when necessary
Qualifications
Qualifications
High school diploma or GED required; associate or bachelor’s degree preferred
Minimum of 1 year of experience in a call center or customer service role
Excellent verbal and written communication skills
Strong listening and problem-solving abilities
Ability to work independently and as part of a team
Proficient in using computer systems and customer relationship management (CRM) tools
Must be dependable, punctual, and professional
Additional Information
Benefits
Competitive salary: $47,000 - $52,000 per year
Opportunities for career advancement and internal promotion
Comprehensive training and continuous development support
Health, dental, and vision insurance options
Paid time off and holiday pay
Supportive team environment focused on employee success
Average salary estimate
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