Customer Support Assistant - job 1 of 31
Company Description
About Us
At Chats Cloud Cover, we deliver tailored communication infrastructure and customer support solutions that help businesses maintain seamless interactions with their clients. Our mission is to ensure clarity, efficiency, and reliability in every customer connection. We pride ourselves on our commitment to professionalism, growth, and operational excellence.
Job Description
Job Description
We are seeking a Customer Support Assistant to join our Cleveland-based team. The ideal candidate is a detail-oriented professional with excellent communication skills and a proactive attitude. You will serve as the first point of contact for customers, helping to resolve issues, answer questions, and provide consistent support that reflects our company values.
Responsibilities
Respond to customer inquiries via phone, email, and internal ticketing systems
Track, document, and resolve client concerns with efficiency and professionalism
Collaborate with team members and departments to resolve technical or service-related issues
Maintain accurate records of interactions and solutions provided
Identify recurring issues and suggest process improvements
Assist with onboarding new clients and updating client information as needed
Qualifications
Qualifications
High school diploma or equivalent (Associate’s or Bachelor's degree preferred)
1+ year of experience in a customer service or administrative support role
Strong verbal and written communication skills
Proficient in using customer support software and basic office applications
Ability to multitask and remain calm under pressure
Attention to detail and a high level of organization
Additional Information
Benefits
Competitive salary based on experience
Growth opportunities and internal training programs
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Supportive team environment with professional development initiatives
Average salary estimate
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