Guest Services Staff | Part-Time | The Crossover

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Guest Services Staff is responsible for the Front Information Desk. They will greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments. The guest services staff also performs a variety of other support for the administration office, staff and the facility in general.

This role pays an hourly rate of $11.00-$15.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

About the Venue

The Crossover is a world-class facility specifically designed for sports, wellness, and entertainment. As home to more than a dozen different sports, health, and wellness facilities and indoor & outdoor entertainment, The Crossover is everything you need to compete, train, grow, and have fun.

A vision of developer Eric Perardi, The Crossover brings together a unique blend of amenities in one location and gives quality time back to families. With no membership fees–The Crossover is always open to the public–we serve guests of all ages and interests.

Responsibilities

• Provides information about the facility to guests.
• Responds to inquiries regarding services, facilities, programs and events.
• Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and  complaints.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person and/or in writing as required.
• Performs a variety of office clerical support activities.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collect fees and record in software.
• Other duties and responsabilities as assigned.

Qualifications

• Ability to work a flexible schedule based on events, including long hours, nights, weekends and holidays as needed.
• Excellent customer service.
• Ability to follow basic instruction and direction.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.