Therapist Success Manager

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

Join Luna Care Physical Therapy as our Therapist Success Manager

Elevate your career with Luna Care Physical Therapy as our Therapist Success Manager. Lead a team dedicated to improving the success and satisfaction of over 3,000 Physical Therapists nationwide. Your mission: optimize technology, enhance therapist retention, and increase capacity. Drive innovation to keep Luna Care at the industry forefront. Your efforts will be crucial to our therapists' growth and success on our platform.

• Lead and manage a team of therapist success representatives, providing guidance, support, and mentorship.
• Conduct regular 1:1 meetings with team members for performance discussions, feedback, and developmental opportunities.
• Develop and execute a strategic plan for therapist success, aligning with the company's mission and objectives.
• Anticipate industry trends to position Luna Care as an industry leader, fostering excellence and innovation.
• Drive the integration and optimization of Luna's technology for enhanced patient care and user experience.
• Enhance Physical Therapist retention rates and optimize treatment capacity through targeted initiatives.
• Oversee the establishment and maintenance of strategic Physical Therapist partnerships.
• Utilize analytics to assess therapist and team performance, making data-driven decisions.
• Collaborate with cross-functional teams for innovation and addressing evolving needs.
• Act as a departmental representative, handling critical situations and ensuring continuity.
• Develop and execute onboarding processes for new providers.
• Manage relationships with all platform providers, ensuring strong partnerships and effective communication.
• Identify and propose solutions to improve processes, workflows, and systems.
• Monitor KPIs and metrics to evaluate team and individual performance, ensuring goal achievement.
• Stay informed on industry trends and best practices, implementing strategies to optimize team performance.

• Opportunity to grow with a start-up that is revolutionizing the delivery of Physical Therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Remote Role
• Paid Time Off with holiday
• Stock options
• Medical, dental & vision on the first of the month following start date
• Company-paid life insurance, and much more!

• Bachelor's or Master's degree in a related field (e.g., Healthcare Administration, Business).
• Minimum of 3 years of progressive leadership experience in a healthcare or technology-driven environment.
• Proven success in leading large-scale teams and strategic initiatives, with a visionary and results-oriented leadership style.
• Deep understanding of the healthcare industry, Physical Therapist services, and emerging trends.
• Strong analytical skills with the ability to interpret complex data and make strategic decisions.

Physical therapy, delivered.www.getluna.com

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~ #1 Best Company in MSK Care (Forbes, 2025)

~ #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)

~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)

~ Gold Indigo Design Award for mobile app design excellence 2020 ~