Customer Service Representative - job 1 of 2
At Solutions iT, we are dedicated to creating a simple and peaceful existence for our clients by blending the human element with industry-leading services. As a Customer Service Representative, you will play a crucial role in our mission to provide an exceptional IT support platform for everyone. We believe that people supporting people is the key to helping our clients live their dream, and we are looking for passionate individuals who share our vision. In this position, you will be the first point of contact for our clients, assisting them with their inquiries, technical issues, and providing ongoing support to ensure their satisfaction. Your excellent communication skills and ability to problem-solve will help us maintain our reputation for outstanding service. Working at Solutions iT means being part of a team that values collaboration, empathy, and a commitment to excellence. If you are someone who enjoys helping others and is eager to make a difference in the world of IT support, we encourage you to apply and join our friendly team. Together, we can make technology work for everyone!
Responsibilities
- Answers all incoming calls within three rings.
- Provides exceptional phone support to minimize time spent on phone calls, while maximizing the quantity of customers supported.
- Assists other team members with communications to clients as required.
- Answers all incoming calls within three rings and creates, triages, and troubleshoots client issues.
- Provideds a quick-fix phone suppot using our proprietary support tool.
- Provides in-house support for technicians to assist in troubleshooting and solving issues.
- Exhibits excellent communication skills, including listening and comprehension, speaking clearly and effectively, expressing ideas and thoughts in verbal and written form, and varying communication style to meet needs.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Escalates complex issues to supervisors.
- Verifies customers' identity and account details for security purposes.
- Participates in team meetings and training sessions.
- Performs other duties as assigned.
- High school diploma or equivalent; additional education in IT or customer service is a plus.
- Proven experience in a customer service role, preferably in IT support.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic understanding of IT concepts and troubleshooting techniques.
- Familiarity with CRM systems and customer service software.
Benefits include healthcare with dental and vision, 401k, and paid time off. Starting hourly wage is $22 - $25 depending on experience with lots of opportunity for advancement.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Serve the Clark County community as an Office Assistant II at the Children’s Justice Center, providing customer service, administrative support, and reliable data and records management.
Treetop Therapy is hiring entry-level Behavior Technicians in Savannah, GA — paid RBT training and full certification coverage included for candidates ready to work with children and grow in ABA.
Protective Asset Protection is hiring a full-time, in-person Customer Service Specialist in Chesterfield, MO to handle inbound customer inquiries by phone and email, resolve issues, and maintain high service quality.
Serve clients at Truist's Greer branch by processing transactions, educating customers on digital tools, and supporting sales and outreach activities, with Saturday availability required.
Experienced Customer Support Engineer (Level 3) to provide advanced troubleshooting and world-class support for Docker technologies in a remote, US-based role.
Temporary Client Service Specialist needed to handle inbound customer inquiries, provider/member outreach, and administrative support for contract programs at Telligen in Colorado.
Customer Care Representative needed at MCI's Savannah contact center to handle high-volume inbound/outbound customer interactions, troubleshoot issues, and support sales opportunities.
Kestra Medical Technologies is looking for a detail-focused DME Customer Order Specialist to handle patient intake, insurance verifications, and prior authorizations remotely during PST hours.
Lead a remote disaster relief contact center team as a Temporary Call Center Supervisor, driving performance, coaching agents, and ensuring compliance with client procedures and KPIs.
Serve as a customer-focused teller at M&T Bank’s Fort Washington branch, processing transactions, supporting digital adoption, and maintaining compliance and operational controls.
Customer-focused Teller at M&T Bank’s Belvedere Branch responsible for accurate transaction processing, lobby management, and helping customers adopt digital banking solutions.
Truist is hiring a part-time Universal Banker in Columbia, SC to perform teller transactions, educate clients on digital services, and support branch sales and outreach efforts.
A skincare-savvy Customer Experience Specialist needed to manage high-volume support, give expert product guidance, and translate customer feedback into actionable insights for product and CX teams.
Signal is looking for a remote Technical Support Specialist to troubleshoot across Android, iOS, macOS, Windows, and Linux while advocating for users and supporting the app’s privacy-first mission.
Provide welcoming, efficient front-desk support for pediatric urgent care patients by managing check-in, scheduling, insurance verification, EHR updates, and payment collection at a PAMF outpatient clinic.
SpringRole is the first professional reputation network powered by artificial intelligence and blockchain to eliminate fraud from user profiles. Because SpringRole is built on blockchain and uses smart contracts, it's able to verify work experienc...
445 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
