Customer Technical Support Jobs

Support Universal Logistics' users by troubleshooting hardware and software, managing IT tickets, deploying equipment, and maintaining support documentation on a rotating on-call schedule.

Puzzle Financial seeks a Technical Product Specialist to triage technical issues, support customers, and drive fast resolution across Customer Success and Engineering at a remote-first fintech startup.

CloudZero is hiring a Technical Customer Support Engineer to troubleshoot advanced cloud and SaaS issues, escalate and resolve complex incidents, and help improve product and support operations.

Support the university's technology environment by troubleshooting desktops, laptops, peripherals and classroom technology while delivering excellent customer service to students, faculty and staff.

Provide frontline IT support for faculty, staff and students at Idaho College of Osteopathic Medicine, resolving hardware, software, connectivity and A/V issues while managing ticketing and MDM systems.

Provide frontline technical and learner support for FEMA’s Independent Study Program as a Customer Service Representative with MKS2 Technologies supporting NDEMU.

Lead and mentor Field Service Engineers in Las Vegas to install, maintain and repair Smiths Detection screening and inspection systems while driving service quality and customer satisfaction.

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Transparent & Candid

Mastercard is hiring a Customer Technical Services Analyst I in O'Fallon to perform technical triage and diagnostics (SQL/API) for global customers and act as a liaison between business and engineering teams.

Become the technical point-person for Assembled’s WFM and Support AI customers, diagnosing complex issues, writing scripts and queries, and driving product improvements from the front line.

Technical Customer Support Engineer (L2) needed to resolve complex cloud and SaaS issues, drive escalations to engineering, and build knowledge resources that improve customer outcomes.

Zocdoc is hiring a Technical Implementation Specialist to own enterprise health system integrations and deliver seamless onboarding and technical support that drives client success.

A fast-growing AI construction-tech startup is looking for a Customer Success Manager to manage customer relationships, drive retention and growth, and deliver product-led value across a US-based customer portfolio.

Lead and scale Tabs’ multi-tier technical support organization to deliver fast, empathetic support, drive operational excellence, and feed product improvements from customer insights.

Support mission-critical DHS operations as an on-site Customer Technical Specialist providing hands-on desktop, network, and infrastructure support in the Washington, DC area and at U.S. airports.

Provide timely, professional technical and customer support for Every Word Code’s clients while helping drive product adoption and satisfaction.

Lead and grow a Solutions Support Engineering team to deliver world-class technical support for Wiz's cloud security platform while driving automation, knowledge, and escalation improvements.

Secureframe is hiring a technically savvy Customer Experience Representative to provide timely, high-quality support and help customers succeed with our compliance platform.

Sona is hiring a Technical Support Engineer to act as the North American product and technical expert, resolving complex customer issues, improving support flows, and shaping the support function as the team scales.

Provide high-volume, SLA-driven technical support for Sully.ai’s healthcare customer, triaging issues in Google Cloud/Firebase and delivering clear, HIPAA-aligned communications.

Assembled is seeking a hands-on Technical Support engineer to help customers get the most from its Workforce Management platform by troubleshooting issues, owning integrations, and shaping product improvements.

Provide Portuguese-language customer support for a San Francisco software company, resolving technical inquiries and ensuring an excellent user experience in a remote role.

Lead high-visibility, cross-functional efforts at Palo Alto Networks as an Escalation Manager, driving resolution and continuous improvement for customers' critical security issues.

Provide senior-level, customer-facing technical support and lead complex API integrations and automation efforts for a remote, enterprise-focused software platform.

Lead technical escalations and mentor the support organization while delivering deep troubleshooting and advocacy for Drata’s enterprise customers on a remote-first compliance automation platform.

Lead a high-touch Platinum support team at Palo Alto Networks, driving technical resolution, post-incident reviews, and cross-functional improvements to ensure exceptional customer outcomes.

Lead and expand Adyen’s Chicago Operational Support team to deliver high-quality merchant-facing technical and operational support while driving process improvements and cross-functional insights.

Support new payroll clients as the primary post-sale contact, ensuring accurate account builds, smooth initial payrolls, and an excellent client experience.

As a Field Operations Engineer at CENTEGIX, you’ll support customers onsite and remotely to deploy, train on, and troubleshoot our safety platform across schools, hospitals, and government facilities.

Technical Customer Support Engineer needed to diagnose and resolve integration and API issues for Zus's healthcare data platform while partnering closely with customers and engineering.

Support Spanish-speaking customers for a San Francisco software company by delivering bilingual technical and account assistance, troubleshooting, and proactive service in a fast-paced remote environment.

At Aleph, an AI-native FP&A startup, the Product Support Specialist will run the support queue and build a durable docs-first support engine to reduce handle time and increase ticket deflection.

Support UWorld customers through product implementation, onboarding, training, and ongoing technical support to drive successful classroom and institutional outcomes.

Lead application development and customer technical support for Dow's silicone-based electronics materials, driving spec-in and commercialization with strategic accounts.

MKS Instruments is hiring a Summer Graduate/PhD Intern in Inside Sales Engineering to provide technical sales support, respond to customer inquiries, and work on cross-functional projects focused on photonics, optics, and motion control.

Customer-focused, Dutch-speaking support representative needed for a San Francisco software company to handle multilingual phone, chat, and email inquiries and ensure excellent technical assistance.

Provide hands-on technical support and account management for Capti’s ReadBasix platform, ensuring educators receive timely, secure, and user-friendly assistance.

Stäubli is hiring an FCS Inside Sales Representative to manage accounts, produce quotations, qualify leads, and support field sales from the Duncan, SC office with a hybrid schedule after training.

Netsimco seeks a senior Help Desk Technician in Newport, RI to deliver on-site IT, IA/cybersecurity support and day-to-day technical assistance to end users.

Q2 is hiring an Escalation Manager to lead resolution of high-priority customer incidents and coordinate cross-functional teams for its digital banking platform.

Lead and scale a 24/7 technical support response team at a fast-growing deep learning infrastructure company, driving SLA performance, process improvements, and cross-team incident resolution.

Euronet Worldwide seeks a technically skilled Customer Support Technical Analyst in Little Rock to deliver second-line application support, troubleshoot transaction-processing systems, and assist customers and internal teams with escalations and system configuration.

Sutherland seeks experienced customer service representatives to provide technical and banking product support remotely, resolving consumer inquiries and escalating complex issues when necessary.

Carotek is hiring an Inside Sales — Valve Products specialist to provide technical customer support, process orders and prepare quotes for valve product lines from its Matthews, NC location.

Senior Tier 1 Technical Support at Total Expert will troubleshoot customer issues across chat, email and phone, act as a subject-matter resource, and help train and mentor support staff for a SaaS product.

Serve as the primary technical point of contact to manage cloud service onboarding projects, guide clients through implementation, and ensure timely delivery aligned with contracts and SLAs.

Provide live technical support for CVS store and pharmacy teams from a remote workspace, resolving hardware, POS, and software issues while maintaining high customer satisfaction.

Provide expert-level technical support for BRINC's UAS hardware and LiveOps software as the primary 24/7 technical liaison for public safety customers.

Bosch eBike Systems is seeking a field-based Technical Product Specialist to deliver retailer education, provide technical support, and grow customer engagement across the Pacific Northwest.

Provide expert technical support and incident triage for developer and enterprise customers using Tavily’s API and agent tooling.

Modal seeks a customer-focused Support Engineer to provide technical support for developers using its serverless AI infrastructure and help scale documentation, triage, and product feedback loops.