Implementation Specialist

Duties 

● Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services Team. ● Develop strong client relationships through care, focus and quality in every step of the client experience. 

● Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication. 

● Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing. 

● Assist clients to navigate and learn technical aspects and self-service options. ● Ability to self-direct as circumstances change and priorities shift without micromanagement to support an entrepreneur-spirited work environment. 

● Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.

● Build strong relationships with internal and external partners to achieve top-notch client experience and client retention. 

● Effectively communicate and professionally represent New Client 

Services and Payroll Operations internally and externally. 

Job Requirements 

● High school diploma or equivalent 

● 1+ years experience in technology, customer-facing role or sales 

● Computer literate with strong technical aptitude and a drive to learn 

● Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities ● Demonstrates client-centric mentality with empathy, care and high engagement attitude ● Ability to successfully operate in an entrepreneurially-spirited work environment ● Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions 

● Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent

● High personal accountability to meet team and individual metrics 

● Outstanding organizational and follow up skills 

● 2+ years experience in Operations, Sales Support or client-facing position 

● Responsible for other duties or projects as assigned. 

Diversity and EEO Statements 

This is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. 

This is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. 

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.