Spanish Speaking Customer Service For A San Francisco-Based Software Company
Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Spanish Speaking Customer Service Representative for a dynamic software company based in San Francisco. In this role, you will become an integral part of a team dedicated to providing exceptional support to Spanish-speaking clients, helping them navigate software solutions and resolve any issues they encounter. If you thrive in a fast-paced environment and are passionate about delivering outstanding service while working with innovative technology, we would love to hear from you!
Key Responsibilities
- Provide high-quality customer support in Spanish, addressing inquiries related to software functionalities, troubleshooting, and account management.
- Assist clients in understanding software features and benefits to maximize their user experience.
- Document and track customer interactions accurately in the system, maintaining records for future reference and service improvement.
- Collaborate with technical teams to escalate and resolve complex issues in a timely manner, ensuring customer satisfaction.
- Stay updated on the latest software developments and enhancements to inform customers effectively.
- Engage with customers proactively to assess their needs and deliver tailored solutions.
- Participate in training and development opportunities to enhance product knowledge and customer service skills.
- Fluency in Spanish and strong English communication skills, both written and spoken, are essential.
- Experience in customer service, preferably within the software or technology sector, is highly advantageous.
- Strong problem-solving abilities with a focus on delivering excellent customer service.
- Excellent communication skills, with the ability to engage effectively with clients in a professional manner.
- Able to manage multiple tasks and prioritize in a fast-paced, remote work environment.
- Attention to detail and organizational skills for maintaining accurate customer records.
- A genuine interest in software technology and a willingness to learn about new products and features.
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
Average salary estimate
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