Guest Service Representative
Join Our Team as a Guest Service Representative at Tricoci University!
About Tricoci University:
Tricoci University of Beauty Culture is dedicated to excellence in beauty education, empowering students to thrive in their careers. We provide a nurturing environment that fosters creativity, skill development, and a commitment to superior customer service for our clients.
Position Overview:
As a Guest Service Representative, you will be the welcoming face of Tricoci University. Your primary responsibility will be to ensure that every guest and student receives an exceptional experience. You will manage inquiries, appointments, and provide support to both our clients and fellow team members.
Key Responsibilities:
- Warmly greet guests and students upon arrival, providing assistance as needed.
- Handle incoming phone calls and emails, addressing inquiries promptly and accurately.
- Schedule and confirm appointments for beauty services and educational tours.
- Maintain detailed records of client interactions and services provided.
- Resolve guest concerns, feedback, and requests in a professional manner.
- Collaborate with team members to create a positive working environment.
- Perform various administrative tasks to support the university’s daily operations.
Why Work With Us?
- Be part of a renowned institution focused on beauty education and student success.
- Engage in a collaborative, dynamic work environment that values teamwork.
- Opportunities for professional growth and career advancement.
- Enjoy employee discounts on beauty services and products.
- Flexible scheduling options that support work-life balance.
Qualifications:
- High school diploma or equivalent; additional education in hospitality or customer service is preferred.
- Previous experience in customer service or guest relations is a plus.
- Exceptional communication and interpersonal skills.
- Strong organizational skills with an ability to multitask effectively.
- Proficiency in Microsoft Office Suite; familiarity with CRM systems is an advantage.
- A positive attitude and a strong commitment to exceptional customer service.
- Availability to work flexible hours, including evenings and weekends as needed.
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI
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Tricoci University of Beauty Culture (TUBC) is a premier beauty education provider that is redefining the industry and producing salon-ready graduates that are prepared for successful careers. Founded by international beauty industry leader Mario ...
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