Dutch Speaking Customer Service For A San Francisco-Based Software Company
Mercier Consultancy MD is excited to offer an opportunity for Dutch Speaking Customer Service Representatives for a dynamic software company based in San Francisco. This role is ideal for individuals passionate about technology and dedicated to providing exceptional customer experiences. You will interact with customers to assist them with software inquiries, ensuring they receive top-notch support while communicating effectively in Dutch.
Key Responsibilities
- Manage customer inquiries related to software products and services via phone, email, and chat in Dutch.
- Provide detailed information about software functionalities, troubleshooting, and best practices.
- Assist customers in navigating the software, including account setup and technical support.
- Resolve issues and complaints in a prompt manner while ensuring customer satisfaction.
- Document all customer interactions accurately in our CRM system for future reference.
- Collaborate with technical teams to address complex customer issues and enhance service delivery.
- Stay informed about product updates and technological advancements to provide accurate and relevant assistance.
- Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
- Experience in customer service, preferably within the software or technology sector.
- Strong communication skills with a focus on customer satisfaction.
- Problem-solving abilities and a proactive approach to resolving customer issues.
- Ability to manage multiple inquiries effectively in a fast-paced environment.
- Comfortable using customer relationship management (CRM) systems and technical support tools.
- Flexibility to work varying shifts, including evenings and weekends as required.
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
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