Senior Technical Account Manager (Remote - US) - job 1 of 2

This position is posted by Jobgether on behalf of Rithum. We are currently looking for a Senior Technical Account Manager in United States.

The Senior Technical Account Manager serves as a strategic technical advisor for enterprise clients, guiding them through platform integrations, optimization initiatives, and ongoing technical support. This role combines deep technical expertise with client-facing experience to ensure that solutions are tailored to deliver measurable value. You will collaborate closely with cross-functional teams, influence technical best practices, and own complex workstreams that impact client success. The position offers a dynamic, remote-first environment with opportunities to lead initiatives, mentor teammates, and shape technical account management processes. You will contribute to building trusted partnerships and play a critical role in enhancing client performance and satisfaction.

Accountabilities:

• Act as the primary technical point of contact for enterprise clients, managing day-to-day operations and ensuring timely execution of initiatives.
• Develop and oversee implementation strategies that align client technical requirements with platform capabilities.
• Lead operational and optimization strategies, including workflow configuration, repricing, promotional planning, and algorithmic enhancements to maximize performance.
• Conduct technical reviews to identify areas for improvement and provide actionable recommendations.
• Serve as a trusted advisor, guiding clients to achieve value realization through effective use of technical solutions.
• Resolve complex technical issues by collaborating with Product, Engineering, and internal teams.
• Facilitate communication between client technical teams and internal teams to ensure clarity and alignment.
• Support technical roadmap planning, feature adoption, and feedback loops with strategic clients.
• Maintain up-to-date knowledge of platform functionality, data flows, and emerging capabilities.
• Contribute to internal knowledge sharing, coaching, and mentoring within the Technical Account Management team.

• 3+ years of experience in technical account management, solutions engineering, or implementation within a B2B SaaS environment.
• Proven ability to support enterprise or strategic clients with onboarding, platform integration, and ongoing optimization.
• Strong understanding of APIs, data mapping, and feed architecture.
• Demonstrated experience managing technical projects and communicating with both technical and non-technical stakeholders.
• Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
• Excellent problem-solving, analytical, and communication skills.
• Bachelor’s degree in Business, Engineering, Computer Science, or related field preferred.
• 5+ years in technical account management or solution engineering roles is a plus.
• Experience in eCommerce, retail technology, or product data platforms is advantageous.
• Familiarity with SaaS deployment models and scalable system design is desirable.

• Fully remote work with up to 10% travel.
• Medical, dental, and vision benefits starting on Day 1, with HSA contributions.
• 6% 401(k) company match.
• Generous PTO package: 20 days of Paid Time Off, 9 Company Holidays, 2 Floating Holidays, 7 Sick Days, 2 Wellness Days, 1 Volunteer Day; increases with tenure.
• Paid caregiver leave: 12 weeks primary, 4 weeks secondary.
• Accident, critical illness, and hospital indemnity insurance.
• Pet insurance and life insurance (2x salary).
• Legal assistance, identity theft insurance, and access to wellness apps.
• $65/month remote work internet stipend.
• Tuition assistance, career development opportunities, and charitable contribution match.
• Culture and team-building activities, inclusive and supportive work environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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