Long Term Care Client Manager

• The Long-Term Care Client Manager is a crucial role at Triage that is responsible for maintaining and expanding relationships with new and existing clients. This role focuses on understanding clients' staffing needs, ensuring client satisfaction, and collaborating with internal teams to fulfill staffing requirements. The Long-Term Care Client Manager plays a pivotal role in driving business growth and meeting revenue targets while delivering exceptional service to clients and healthcare professionals.

Core Functions & Responsibilities

• Acts as Triage’s primary point of contact with MSP/Direct clients

• Cultivate and nurture strong, long-term relationships with MSP partners and direct clients

• Regularly communicate with clients to understand their staffing needs, challenges, and expectations

• Responsible for overall success, growth, and relationships with accounts
• Provide timely updates on available candidates, industry trends, and best practice in healthcare staffing.
• Identify, evaluate, and close new client contracts through sales calls.
• Identify opportunities for expanding services within existing client accounts.
• Strategically plan and track target clients for development
• Identify Weekly Strategic Focus Jobs and lead meetings with recruitment floor to provide selling points, client and area details along with submission requirements to the floor. 
• Proactively follow up with recruitment floor to identify struggles filling client orders and work to find creative solutions.
• Create business through marketing qualified hot candidates into new and existing clients.
• Organize presentations and site visits as needed for key client accounts and/or targets.
• Collaborate with recruiting team to source, screen, and interview qualified healthcare professionals.
• Work with Long Term Care Manager and Long-Term Care Recruiting team to provide feedback and strategize on ways to improve team efficiency, accuracy, and success. 
• Serves as the primary escalation point, ensuring swift and effective resolution of complex client concerns and inquiries to include recruitment, billing, payroll, accounts receivable and compliance.
• Quickly act upon any clinical concerns and ensure timely communication to Triage Clinical team, recruitment and provide resolution to the client.
• Match suitable candidates with appropriate openings.
• Facilitate the hiring process, ensuring all necessary documentation and compliance requirements are met.
• Lead weekly new start meetings with compliance teams to identify concerns and escalate with client and/or compliance leadership for resolution/clearance.
• Monitor and analyze key performance indicators to track client satisfaction, candidate placements, and revenue growth.
• Be familiar with customer score cards and align recruitment teams to client goals.
• Responsible for client education and training with recruitment
• Negotiate contracts and bill rates on an annual basis, or as market demands fluctuate.
• Share a competitive budget guideline for Direct/Priority Job Order; collaborate with Recruiters to close or adjust budget as needed.
• Enter and email out job orders to the Long-Term Care Recruitment team for timely fulfillment
• Understand all Orientation, dress code, and unique procedural policies at client facilities.
• Assist in client collections and billing.

Required Skills, Abilities, and Education

• Excellent communication and people Skills
• Excellent problem-solving skills and follow up
• Strong organizational skills
• Knowledge of effective sales techniques and negotiation skills
• Competitive nature to Strive for top rankings.
• Ability to build and foster strong relationships.
• Career oriented with a desire for advancement.
• Assertiveness and a proactive approach to make things happen.
• Problem solving and Conflict resolution Skills.
• Ability to work with sales tools and software.
• Ability to collaborate with all departments for common goals.
• Minimum education required for this position is an associate's degree (Direct industry experience can be substituted)
• Minimum 3 years of experience in the Healthcare staffing industry
• Bachelor’s degree is preferred

Work Schedule

In-office with flexibility to work from home with manager approval.  

Why Triage?

Our commitment to creating a unique work culture sets us apart from the rest—no corporate robots here. Triage values transparency and autonomy, and we believe in recognizing your efforts and dedication. Join us on this exciting journey as we continue to be recognized among Inc. Magazine's 5000 fast-growing companies in America.

Triage Staffing is an equal-opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Note: This job description outlines the primary duties and responsibilities of the Intern role but is not an exhaustive list. Additional tasks may be assigned by your supervisor or manager. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. Your performance will be evaluated based on your execution of the tasks outlined in this job description.