Service Account Coordinator
Company Description
About Us
At Nexmos Design, we are driven by creativity, innovation, and results. We specialize in delivering high-impact branding and design solutions that help our clients stand out in competitive markets. Our team is passionate about blending visual storytelling with strategic marketing to create unique experiences that resonate with audiences and drive growth. We value collaboration, fresh ideas, and a commitment to excellence in everything we do.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Service Account Coordinator to manage and support our client accounts. The ideal candidate will serve as a primary point of contact for clients, ensuring smooth communication, timely project updates, and exceptional service delivery. This role requires excellent organizational skills, problem-solving abilities, and a commitment to client satisfaction.
Responsibilities
Serve as the primary liaison between clients and internal teams
Manage service requests, project timelines, and deliverables
Maintain accurate account records and documentation
Monitor client satisfaction and address concerns proactively
Coordinate with cross-functional teams to ensure projects meet quality standards
Prepare reports and provide account updates to management
Assist in developing strategies to enhance client relationships and retention
Qualifications
Qualifications
Bachelor’s degree in Business Administration, Communications, or related field (preferred)
2+ years of experience in account coordination, customer service, or project management
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Proficiency in Microsoft Office Suite and CRM tools
Ability to work both independently and collaboratively in a fast-paced environment
Problem-solving mindset with attention to detail
Additional Information
Benefits
Competitive salary
Opportunities for professional growth and career advancement.
Collaborative and creative work environment.
Health, dental, and vision insurance.
Paid time off and holidays.
Ongoing training and development programs.
Average salary estimate
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