Account Manager - Phase V Fulfillment
Location: On-site | Fort Myers, FL
Reports To: Leadership Team
Employment Type: Full-time
About Phase V Fulfillment
Phase V is a fast-growing third-party logistics (3PL) company specializing in warehousing,
order fulfillment, and end-to-end customer experience solutions. Our team is dedicated to
helping brands scale with precision, efficiency, and personalized service.
Role Summary
We're looking for a proactive and relationship-driven Account Manager to join our team.
You'll serve as the main point of contact for a portfolio of clients, ensuring their operational
needs are met, solving problems in real time, and delivering an exceptional fulfillment
experience. This isn’t a junior role: we need someone experienced, autonomous, and able
to manage client relationships with a sense of urgency and ownership.
Key Responsibilities
• Serve as the primary contact for assigned client accounts.
• Build and maintain strong, long-term client relationships based on trust and results.
• Coordinate with internal teams (warehouse, customer service, IT) to ensure seamless execution of client orders and initiatives.
• Conduct regular check-ins, presentations, and reporting to monitor performance and satisfaction.
• Handle client escalations with a solution-oriented mindset.
• Oversee onboarding of new clients in collaboration with Sales/Business Development.
• Maintain up-to-date records in CRM and WMS platforms.
• Forecast, track, and analyze key account metrics and usage trends.
• Identify upsell or growth opportunities and communicate client feedback internally.
• Updated 2+ years and changed to B2B customer experience – less restrictive to get more candidates.
• Strong communication and presentation skills with the ability to influence senior stakeholders.
• Excellent organization, multitasking, and problem-solving skills.
• Proficiency in CRM tools and comfort with warehouse/order management systems.
• Self-motivated, team-oriented, and committed to client satisfaction.
• Bachelor’s degree or equivalent professional experience.
• A collaborative and growing team culture
• Direct access to leadership and the ability to shape your role
• Opportunities to grow with a fast-moving logistics company
• Competitive salary (to be discussed)
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Langston Insurance (Pyron Group) is hiring a detail-oriented Personal Account Manager in Cleveland to manage renewals, service requests, and client relationships for personal insurance policyholders.
CaptivateIQ seeks an Enterprise Customer Success Manager to serve as the trusted advisor for large strategic accounts, driving value realization, retention, and growth.
Matillion seeks a proactive Commercial Account Manager in Denver to grow and retain commercial SaaS customers through strategic upsells, renewals and cross-sells.
A community bank with a long history seeks a customer-focused Relationship Banker Swing to handle teller transactions and build client relationships at its Manchester, ME branch.
Lead customer relationships and TikTok Shop strategy at Reacher to help merchants maximize sales through our SaaS platform.
Pilot Company seeks an Inside Account Manager I to manage assigned fuel accounts, grow volume and margins, and serve as the first point of contact for customer needs and technical inquiries.
As Senior Customer Value Director at Coupa, you will lead customer value programs, drive renewals and expansion, and serve as the primary post-go-live advisor to enterprise customers.
Wonderschool is hiring a Michigan-based Provider Onboarding Manager to lead onboarding, licensing support, and product training for childcare providers across the state.
Lead strategic enterprise relationships at Statsig to drive value, retention, and revenue expansion for our experimentation platform.
Salt Security seeks an experienced Technical Account Manager to partner with enterprise customers, ensure successful deployment and adoption of API security solutions, and drive long-term value realization.
Messa Sync is hiring an Account Representative in Orlando to manage client relationships, coordinate service delivery, and drive account growth.
High-growth SaaS company Parabola is hiring an Account Manager to drive expansion revenue, deepen customer relationships, and help build the enterprise account playbook.
Gursey | Schneider LLP is hiring a Senior Account Manager to oversee financial operations for high-net-worth clients and lead a small team in a hybrid Century City position.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
