Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in the United States.

In this role, you will serve as a strategic partner to customers, ensuring they achieve measurable business outcomes through effective use of company solutions. You will lead executive-level conversations, manage complex accounts, and collaborate cross-functionally to drive adoption, retention, and expansion. Your work will involve proactively identifying opportunities and risks, translating insights into actionable plans, and delivering exceptional value through consultative guidance. This position combines relationship management, strategic planning, and operational execution in a fast-paced, collaborative environment. You will have the opportunity to influence customer experience processes and contribute to the growth and success of both customers and the business.

• Lead strategic conversations with executive-level stakeholders to understand business objectives, define success metrics, and position the company as a long-term partner.
• Own and coordinate account teams, ensuring alignment, cross-functional collaboration, and prioritization of initiatives for optimal customer outcomes.
• Develop, execute, and maintain robust, data-driven mutual success plans that drive adoption, value realization, and executive engagement across complex organizations.
• Proactively identify opportunities for growth and expansion, guiding customer behavior through consultative advice and best practice recommendations.
• Monitor customer health and anticipate risks, using qualitative and quantitative insights to take timely action.
• Champion customer needs internally, collaborating with Sales, Product, Engineering, and Support teams to influence roadmap decisions and ensure seamless experiences.
• Provide thought leadership through workshops, trainings, and strategic guidance on industry trends, emerging use cases, and best practices.

• 8+ years of experience in Customer Success, Account Management, Sales Engineering, Consulting, or similar customer-facing roles, preferably in B2B SaaS with complex, multi-stakeholder accounts.
• Proven track record in strategic customer management, enterprise adoption, and delivering measurable outcomes.
• Experience engaging and influencing senior-level and C-suite stakeholders with strong executive presence and communication skills.
• Ability to manage multiple high-priority initiatives, requests, and stakeholders simultaneously while maintaining ownership and clear communication.
• Strong analytical skills to diagnose issues, uncover opportunities, and provide actionable recommendations.
• Expertise in building and managing mutual success plans, change management strategies, and long-term account roadmaps.
• Proficiency in Gainsight and Salesforce (SFDC); Bachelor’s degree in technology, marketing, business, or related field, or equivalent experience.
• Exceptional written, verbal, and value-based storytelling skills with the ability to tailor messaging to diverse audiences.

• Competitive salary range: $125,000 - $145,000 per year.
• Flexible working hours and remote work within the United States.
• Generous PTO and paid parental leave.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Remote work stipend and access to professional development opportunities.
• Transparent career paths and opportunities for advancement.
• Creative and collaborative work environment with high energy and employee recognition programs.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.

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