Key Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Key Account Manager in California (USA).

The Key Account Manager will be a strategic partner to clients, responsible for building strong, long-term relationships while driving adoption, retention, and value realization. You will act as the primary point of contact for high-value accounts, collaborating across teams to ensure customer success and satisfaction. This role requires a mix of technical understanding, problem-solving, and excellent communication skills to manage client needs and escalate issues effectively. You will conduct business reviews, lead renewals, and develop strategic account plans to maximize impact. The ideal candidate thrives in a fast-paced SaaS environment, is proactive, and is committed to delivering measurable results for both clients and the company. Success in this role directly contributes to client satisfaction, retention, and revenue growth.

• Serve as the strategic point of contact for high-value client accounts, ensuring long-term relationship development.
• Drive account renewals, adoption, and retention through proactive engagement and account planning.
• Conduct regular business reviews and strategy sessions to identify opportunities for clients to increase product value.
• Act as a trusted advisor and thought leader within assigned accounts, providing insights and guidance on product usage.
• Manage escalations and resolve client issues promptly with outcome-driven solutions.
• Collaborate with internal teams such as Sales, Product, and Onboarding to ensure client needs are met and feedback is shared.
• Identify at-risk accounts and implement strategies to mitigate churn.

• 3–5 years of experience in SaaS account management or client-facing roles.
• Proven track record of managing renewals, retention, and long-term client success.
• Strong written, verbal, and presentation skills, capable of leading client meetings and strategy discussions.
• Ability to understand technical workflows and communicate effectively with diverse client teams.
• Strong problem-solving skills with a proactive, curious mindset to identify risks and solutions early.
• Excellent relationship-building abilities, with a focus on delivering measurable results.
• Positive, self-motivated, and collaborative team player.
• Spanish fluency is a plus.
• Ability to work in a hybrid setting, coming into the Carlsbad, CA office 2–3 times per month, or fully remote from other locations.

• Competitive salary: $85,000–$100,000 annually (depending on experience).
• Medical, dental, and vision coverage with generous employer contributions.
• HSA/FSA, life insurance, and long-term disability benefits.
• Generous PTO and 12 paid holidays annually.
• 401k plan with company match.
• Continuing education opportunities and professional development.
• Free on-site gym access and monthly social events.
• Inclusive and supportive company culture.
• Modern office with ocean views and amenities for hybrid workers.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.

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