Client Success Manager

Company Description

To apply for this position, you must be a U.S. Citizen, currently live in the U.S., pass an FBI background check, be able to take/pass a drug test, and travel 50%+.

ForceMetrics™ is on a mission to transform data for social change. We strive to create meaningful community impact by helping public safety and government agencies better utilize data to benefit every individual. By bringing data-driven innovation to dated systems and processes, ForceMetrics is empowering responders to make better, more informed decisions in the moment, ultimately working to solve some of the toughest societal problems.  

About the role

HOW YOU WILL HAVE IMPACT

We’re seeking an engaging, proactive Client Success Manager who will be a key member of the team responsible for ensuring successful onboarding to adoption of the ForceMetrics platform by our partner departments and agencies. 

• Help solve real-world safety and societal problems with your deep familiarity with the ForceMetrics platform and its unique uses and advantages.
• Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach-outs.
• Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement.
• Represent ForceMetrics at industry events and conferences.

WHAT YOU WILL DO

• Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems
• Travel to client sites to educate agencies about our product and provide product demonstrations.
• Proactively listen to and communicate customers’ pain points to internal teams
• Obtain a thorough understanding of customer workflows
• Demonstrate creativity with customer engagement and problem-solving
• Thrive in a multi-tasking environment, adjusting to priorities as they arise 
• Serve as the main point of contact for customer inquiries and issue resolution
• Track customer health, adoption, and usage

WHAT YOU MUST HAVE

• 3+ years of customer success experience
• Empathy, Adaptability, Humility, Integrity, and Intuition
• Excellent executive-level verbal and written communication, presentation, listening, organization, and relationship management skills
• Ability to work with cross-functional teams and both technical and non-technical stakeholders
• Highly organized and detail-oriented, able to manage multiple accounts simultaneously
• Passionate about helping make a difference in the lives of many
• Experience using CRM tools.
• Enjoy working in a lean, fast-paced team where you can take the initiative and generate results every day

WHAT WILL MAKE YOU STAND OUT

• Early-stage tech startup experience
• Previous public safety experience
• HubSpot CRM experience
• Deep expertise in Customer Success Methodology, Renewal & Expansion Strategies, and Leadership built on teamwork and peer cooperation
• Experience with training content creation/LMS

WHAT WE CAN OFFER

• A strong sense of mission for impacting real communities and solving complex societal problems
• Work alongside other top talent in a rewarding and enjoyable culture
• Company Equity 
• Medical, Dental, Vision & Life Insurance
• 401(k)
• 100% Remote
• Standard holidays and paid time off
• Salary range for this position is Base Salary of $85K to $110K+ DOE

About ForceMetrics

ForceMetrics was founded in 2020 to provide data analytics and enrichment applications to public safety agencies throughout the United States, with a focus on better community outcomes through data.

We're venture-backed with a diverse founding team led by Andre McGregor, computer engineer and veteran FBI Special Agent turned entrepreneur, alongside a team of data scientists, software engineers, cybersecurity experts, and business operations leaders—many of whom have been law enforcement officers themselves, and have previously built successful companies.

We have a robust set of investors and an advisory board of active/retired police chiefs, government leaders, and technology innovators.

ForceMetrics™ values diversity, and we are proud to be an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. ForceMetrics™ will not tolerate discrimination or harassment of any kind based on any characteristics.

Company Industry:  Information Technology & Services