Customer Success Manager, Principal (Remote - US)

This position is posted by Jobgether on behalf of PTC. We are currently looking for a Customer Success Manager, Principal in United States.

This role offers an exciting opportunity to drive customer success and strategic value for enterprise clients by ensuring optimal adoption of software solutions. You will act as a trusted advisor, collaborating with executive, program, and technical teams to maximize business outcomes. The position emphasizes proactive account management, relationship building, and cross-functional collaboration, giving you the chance to influence customer satisfaction and retention. Ideal candidates thrive in a dynamic, fast-paced environment, excel at translating technical solutions into business value, and are motivated by delivering measurable results for high-profile accounts.

Accountabilities

• Build and maintain strong, long-term relationships with strategic and enterprise customers to drive adoption, expansion, and renewal.
• Serve as a trusted advisor for client executives, program managers, and technical teams, providing guidance and strategic insights.
• Act as the voice of the customer internally, providing feedback to enhance products, services, and overall customer experience.
• Collaborate with cross-functional teams to identify and address opportunities, risks, and process improvements across accounts.
• Manage critical adoption programs and ensure successful onboarding of new solutions to maximize customer value.
• Support account teams in monitoring usage metrics, identifying growth opportunities, and delivering robust account management support.

• 8+ years of experience in Customer Success, Program Management, Project Management, or relevant industry experience.
• Bachelor’s degree or equivalent experience.
• Strong domain knowledge in CAD, PLM, or ALM software and understanding of how solutions are implemented.
• Excellent written and verbal communication skills, with ability to tailor messaging for executives and technical teams.
• Broad business understanding to translate technical and operational issues into actionable value propositions.
• Ability to manage multiple projects in a matrix environment with effective organizational agility.
• Strong integrity, composure under pressure, and proven ability to navigate complex organizations.
• Willingness to travel approximately 25% of the time.

• Competitive salary range of $97,300 – $146,000 plus discretionary bonus opportunities.
• Eligibility to participate in employee stock purchase programs and potential equity grants.
• Comprehensive medical, dental, and vision insurance.
• Paid time off, sick leave, and flexible work arrangements.
• 401(k) plan with employer match and other retirement benefits.
• Tuition reimbursement and professional development opportunities.
• Life, disability, and commuter benefits to support overall well-being.
• Inclusive and diverse workplace that values belonging and authentic self-expression.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then managed by their internal hiring team.

Thank you for your interest!

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