Enterprise Customer Success Senior Manager (SaaS Customer Success)
Skills
- Ability to map customer workflows to product value and drive adoption
- Experience leading cross-functional initiatives across complex, multi-divisional customers
- Strong analytical skills to surface insights from usage and performance data
- Proven track record in account growth, retention and customer satisfaction
- Executive presence with ability to influence senior stakeholders and franchise owners
- Comfort managing ambiguity and breaking problems into actionable plans
Responsibilities
- Manage a book of enterprise customers to drive account health, product adoption, renewals and expansion
- Partner closely with account executives and technical account managers on post-sale optimization and growth initiatives
- Deliver proactive workshops, quarterly business reviews and feature-led guidance to surface value and drive outcomes
- Act as a trusted product advisor, sharing performance insights, roadmap direction and best practices
- Advocate customer needs to Product, Engineering, Support, Marketing and Sales to influence product improvements
- Identify expansion and referral opportunities and coordinate with the account team to capture growth
- Diagnose barriers to success, build action plans and own execution to resolution
- Travel as needed for on-site engagements and industry events
Education
- Bachelor's degree required
Benefits
- Work in a high-growth, innovative SaaS company transforming beauty and wellness
- Dynamic, collaborative environment with opportunities for professional growth and career advancement
- Competitive compensation (range provided) and potential performance-based incentives
- Travel opportunities for customer on-sites and industry events
- Inclusive equal opportunity employer
Average salary estimate
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