Account Manager - Atlanta

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. 

As the Account Manager you will be responsible for 

 managing and maintaining relationships with existing client accounts, provide exceptional customer service to grow the business, resolve complaints and grievances in accordance with regulatory requirements and health plan policies and create a positive patient and client experience. 

The successful candidate will report directly to the Manager, Sales Enablement. The position location is Atlanta, GA. 

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible.

Responsibilities

• Provides overview of CCS services and recommends appropriate products and services in accordance with physicians’ orders, regulatory requirements and health plan policies
• Manage the account and be the point of contact resolving issues in a timely manner
• Answers questions and provides order status updates when applicable
• Work closely with and coordinates with internal department on new and existing orders timely
• Reviews paperwork for accuracy and collects/confirms necessary information prior to submitting for Operations review/approval and processing
• Investigate complaints thoroughly to determine the root cause of the issue and identify potential resolutions
• Escalate complaints to management as needed to ensure timely and appropriate resolution
• Communicate with members, providers, and other stakeholders to gather additional information and address concerns
• Help identify key decision makers and strategic partner within account to bridge gap to internal teams 
• Identify opportunities for process improvement and recommend solutions to enhance experience and improve overall satisfaction
• Reports any changes with account to team members

Desired Outcomes

• Responsible for responding to account in a timely and professional manner 
• Meets all productivity and goal requirements
• Pull data insights in preparation for meetings with account

Qualifications

• 2 plus years of experience in account management, client support, or entry-level sales in a health care setting 
• Education – High school diploma or general education degree (GED) equivalent, bachelor’s degree preferred or equivalent combination of education and/or experience

• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team, with a strong commitment to customer service
• Strong analytical and problem-solving skills, with the ability to identify potential resolutions
• Attention to detail and ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office applications, including Word, Excel, Powerpoint and Outlook

Values

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.