People and Culture Operations Specialist

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

Our People and Culture Operations Specialist plays a pivotal role in optimizing every stage of the employee lifecycle. This role focuses on delivering exceptional internal customer service, providing strong administrative support, and enhancing the overall employee experience.

A true problem-solver, you'll have the chance to roll up your sleeves to research, find answers, streamline processes, and create efficiencies that make a real difference. You would be the team’s go-to technology expert, a superuser of our HRIS (Paylocity) and related HR platforms, known for building insightful reports, dashboards, and presentations that impress every audience.

You would also serve as the team’s internal "Wiki," maintaining deep expertise across benefits programs, policies, and people-related processes to ensure clarity and consistency across the organization. Simply put, we couldn't do our day to day without you!

This is a hybrid role, based in either our NYC or SF office for 3 days per week.

Responsibilities

• Internal Customer Service
• Provides timely, accurate, and reliable support to employees, managers, and the People and Culture team.
• Triages and responds to inquiries regarding HR issues, benefits, policies, programs, and procedures.
• Develops resources and tools to promote employee self-service and improve accessibility of information.
• Employee Experience
• Identifies opportunities for continuous improvement by developing and recommending processes, resources, and workflows that enhance the employee experience, improve retention, and reduce attrition.
• Gathers insights on employee opinions and experiences, offering informed recommendations to anticipate needs and address concerns proactively.
• Human Resources Information System (HRIS)
• Designs, maintains, and optimizes the HRIS to meet organizational data management and reporting needs.
• Ensures the accuracy, integrity, and security of employee data within the system.
• Builds and maintains standard and ad hoc reports, dashboards, and data analyses to support strategic planning and decision-making.
• Follows established procedures for updating, validating, and correcting employee records.
• Prepares documentation and training materials for HRIS end users as needed.
• Administrative Support
• Assists with the preparation and delivery of presentations.
• Coordinates and supports ongoing and new People and Culture projects, programs, and initiatives.
• Organizes meetings, training sessions, seminars, and workshops, ensuring logistics run smoothly.
• Tracks and reports on People and Culture deliverables, sending reminders to ensure timely completion of requirements.
• Creates, maintains, and distributes reports and dashboards with relevant analysis and insights.
• Conducts research and provides administrative support across assigned functions.
• Facilitates benefits administration, including enrollments, changes, and communication between employees and benefit providers.
• Maintains and updates People and Culture policies and procedures to ensure compliance and alignment with best practices.

• Bachelor’s degree in Human Resources or related field, or equivalent experience.
• 4+ years of experience in HR operations, coordination, or HRIS roles.
• 3+ years of Paylocity HRIS administration experience required.
• Experience in SaaS or legal services environments preferred.
• HR certification (SHRM-CP, PHR, or equivalent) preferred.
• Proficient in Microsoft 365 (Excel, Word, PowerPoint, Outlook, SharePoint).
• Strong confidentiality, discretion, and professionalism.
• Excellent communication, emotional intelligence, and relationship-building skills.
• Customer service–oriented with strong problem-solving and analytical abilities.
• Skilled in time and project management with meticulous attention to detail.
• Flexible, proactive, and able to thrive in a fast-paced, evolving environment.
• Self-motivated, accountable, and hands-on with a results-driven mindset

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$70,000 - $118,000 base pay

What Sets InfoTrack apart
At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below:

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.