People Operations Generalist

About the Company

Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.

Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.

About the Role:

We seek a dynamic People Operations Generalist who excels in a versatile role, balancing strategic HR initiatives with the essential groundwork that keeps the department afloat. This opportunity is perfect for a proactive go-getter, ready to deep-dive into the world of HR, regardless of your traditional background. If you possess a strong work ethic, a learning-oriented mindset, and the agility to move from in-depth problem-solving to attentive data entry, we offer a platform to develop and demonstrate your capabilities in a comprehensive HR role.

• Support management in strategic HR planning, organizational development, and retention.
• Manage HR delivery, including policy development, employee relations, and record-keeping.
• Utilize spreadsheet tools (e.g., VLOOKUPs, pivot tables) to analyze and manage HR data, ensuring accurate reporting and strategic insights.
• Own and organize legacy headcount data (e.g., comp, equity, raises, managers, BUs) to create a reliable source of truth for all people analytics.
• Build and maintain HR dashboards and reports to track key metrics like headcount trends, attrition, and compensation changes, using tools like Google Sheets and Rippling.
• Analyze HR data to generate insights that support strategic decisions and improve people processes across the company.
• Oversee benefits administration, handle inquiries, and manage enrollment.
• Ensure compliance with labor laws, company policies, and regulations.
• Foster an inclusive company culture through effective HR policies and practices.
• Administer HR operations: onboarding, offboarding, updates, and processing.
• Oversee and manage all aspects of new hire orientation, including deck and information updates and scheduling attendees, to ensure a seamless and positive onboarding experience for new employees.
• Resolve employee issues and provide guidance on company policy and conflict resolution.
• Utilize Rippling, our HRIS, to produce data and reports for strategic decision-making and maintain system integrity. Coordinate and participate in strategic HR projects and daily activities proactively.
• Serve as a main point of contact for employee inquiries, providing prompt and accurate support.
• Manage immigration processes for current and prospective employees, including coordinating visa applications, renewals, and compliance with legal requirements.
• Use AI tools and automation to drive efficiency across HR responsibilities and streamline operational workflows.

• Bachelor’s degree in Business, Management, Psychology, or related field; HR qualifications advantageous.
• Open to diverse backgrounds with a keen interest in HR and relevant skills.
• 3-5 years of professional experience, showcasing business acumen and a problem-solving mindset.
• Commitment to learning HR duties with a history of strong performance.
• Capable of handling varied tasks in a fast-paced environment with competence.
• Detail-oriented, accurate in administrative duties, and ready to learn HR systems.
• Innovative, energetic self-starter eager to contribute to a dynamic and diverse workplace.
• Experience leveraging AI to enhance HR tools, processes, and decision-making for improved operational effectiveness.
• Spanish fluency is a plus 

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)

• Paid time off and 13 paid holidays

• 401(k) retirement plan

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

• Access to HSA-compatible plans

• Pre-tax commuter benefits 

• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.