Job details

Renewals Specialist | Hybrid | Reston, VA

Join Ellucian as a Renewals Specialist to drive customer retention and enhance the renewal process for a global leader in education technology. This hybrid role involves collaborating with sales teams, negotiating renewals, and contributing to customer satisfaction and growth.

Responsibilities: Manage the renewals process by securing long-term contracts with clients while identifying upsell opportunities and adhering to contractual compliance; collaborate with various teams to ensure a positive customer experience.

Responsibilities:

Skills: Strong communication and interpersonal skills, proven ability in negotiation and closing, organizational and time management skills; proficiency in tools like Excel and Salesforce.

Skills:

Qualifications: At least 2 years of renewals or inside sales experience, preferably in IT, Cloud, or SaaS environments; self-motivated and enthusiastic about client satisfaction.

Qualifications:

Location: Reston, Virginia, United States

Location:

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $75,000.

Compensation:

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

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leadinnovategrowhumanizingtransformationAbout the Opportunity

The Renewals Specialist is a key member of the Sales team who drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating pertinent account information, and forecasting your revenue contributions to renewals leadership.

Renewals Specialist

Where you will make an impact

Grow and retain customer base by selling multi-year renewal contracts
Strategize with account team for potential upsell opportunities and communicate the value of add-on products to end user
Identify potential modernization opportunities and coordinate with sales for a smooth handoff
Understand product deployments to find ways of streamlining the full ERP suite of products
Review, audit, and true up users counts to ensure contractual compliance
Engage with existing customers to provide renewal pricing quotes and negotiate terms
Communicate value to customers to ensure a successful renewal process
Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer
Review customer contracts and understand contractual agreement terms
Understand and represent benefits of offerings at Ellucian
Accurately forecast renewals in Salesforce CRM
Contribute to the growth of the renewal organization by providing feedback on improvements and new processes

Grow and retain customer base by selling multi-year renewal contracts

Strategize with account team for potential upsell opportunities and communicate the value of add-on products to end user

Identify potential modernization opportunities and coordinate with sales for a smooth handoff

Understand product deployments to find ways of streamlining the full ERP suite of products

Review, audit, and true up users counts to ensure contractual compliance

Engage with existing customers to provide renewal pricing quotes and negotiate terms

Communicate value to customers to ensure a successful renewal process

Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer

Review customer contracts and understand contractual agreement terms

Understand and represent benefits of offerings at Ellucian

Accurately forecast renewals in Salesforce CRM

Contribute to the growth of the renewal organization by providing feedback on improvements and new processes