Senior Customer Success Manager
Fast Facts
We are seeking a Senior Customer Success Manager to drive product adoption, enhance customer satisfaction, and foster key relationships within fast-paced technology environments.
Responsibilities: Monitor product adoption and business outcomes, unblock escalations through cross-functional partnerships, build relationships with key stakeholders, and ensure customer satisfaction leading to renewals.
Skills: Strong problem-solving abilities in complex scenarios, top-level data analysis, project management basics, and excellent verbal and written communication skills.
Qualifications: 5+ years in management consulting or customer success roles, preferably with experience in AI/ML in the HR space or at a SaaS company.
Location: This position is based in New York, NY, USA.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $120,000 - $180,000.
Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal 5+ years of experience in management consulting, functional HR talent acquisition/talent management/etc., customer success, or account management 8+ years of experience in management consulting, functional HR talent acquisition/talent management/etc., customer success, or account management Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company Excellent problem solving in complex, multi-stakeholder situations Top-level data analysis and synthesis Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Experience with public speaking, webinars, and conferences
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