Sr. Analyst, Inside Sales

What Inside Sales contributes to Cardinal Health

Inside Sales is responsible for driving sales and services to new and existing customers. The sales cycles will tend to be simple and short-term in nature and may or may not lead to a long term customer relationship. Can sometimes be viewed as cold calling, telesales.

Job Summary

This role is responsible for managing a high volume of mid to small volume customers.  The key deliverables are 1.) retain existing customers, 2.) lead generation and qualification to identify opportunities and drive growth, and 3.) deliver bottom line profitability. This individual will be required to cultivate and maintain customer relationships and deliver an exceptional sales experience across their book of business.  Tasked with driving growth within existing accounts and identifying new targets through lead generation and opportunity qualification sales tactics.  Lead tracking, account profiling, pipeline development, account planning, and engagement documentation (including agenda-based calls, QBR’s, etc.), are core sales processes to map and maximize portfolio performance.  Individual will be required to partner with our product sales team to drive penetration of our private label / house brand products within our distribution customers. Strong cross-functional partnership and communication are needed to manage the supply chain and back-office operations on behalf of customer base.

Responsibilities:

• Execute a high velocity of lead generation and opportunity qualification calls to identify and track growth opportunities.

• Address customer questions and troubleshoot customer challenges.

• Navigate service / performance challenges; identify and execute mitigation solutions.

• Create compelling selling strategies to secure new customer volume and maintain existing accounts.

• Hold regular business reviews and cadences with key customers to drive improvements and develop strategic relationships.

• Leverage financial acumen to develop deal models that deliver a competitive offer for customers while delivering bottom line profitability to the business.

• Collaborate with internal teams and vendor partners to achieve desired results.

• Partner with other sales teams to maximize scale and leverage across the enterprise.

• Engage internal teams to cross reference and price products to win the marketplace.

• Develop sales plans and robust pipeline to achieve fiscal year targets; maintains accurate and up-to-date information in SFDC relative to pipeline opportunities, customer contact information, and key sales activities.

• Leverage organizational awareness to overcome obstacles and influence positive outcomes, while maintaining relationships.  

Qualifications

• Bachelor’s degree in related field, or equivalent work experience, preferred

• 2+ years related experience, preferred

• Healthcare experience – long term, home health and/or non-acute, preferred

• Telesales experience, preferred

• Excellent verbal, written, and interpersonal skills

• Organized and strong time-management skills