Service to Sales Consultant
Skills
- Strong customer-facing communication and interpersonal skills
- Comfortable using CRM and dealership software for equity mining and outreach
- Ability to assess vehicle equity and condition to identify upgrade potential
- Sales aptitude with follow-up and appointment-setting capabilities
- Organizational skills to maintain accurate notes and follow-ups
- Valid driver’s license and clean driving record
Responsibilities
- Engage service customers in the drive to assess upgrade and trade-in opportunities based on equity, age, mileage, or lease status
- Conduct equity mining and customer identification using dealership software
- Review vehicle condition reports and pursue vehicle acquisitions
- Educate customers on incentives, financing, and loyalty programs to support upgrades
- Schedule and coordinate upgrade appointments with sales or assist directly in the sales process
- Maintain detailed CRM notes and follow-up activities to ensure continuity
- Collaborate with service, BDC, and sales to deliver a seamless upgrade experience
- Track appointment conversions and contribution to sales/retention targets
- Work with management to identify inventory needs and support promotional campaigns
Education
- High school diploma or equivalent preferred
- Dealership or sales training a plus
Benefits
- Health, dental, and vision insurance
- Paid time off
- 401(k) with company matching
- Flexible spending account
- Professional development assistance
- Life insurance, employee assistance plan, and disability insurance
Average salary estimate
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