Solutions Engineer
Scrunch AI helps top brands, agencies, and enterprises adapt to the AI-first internet. Our monitoring platform is already used by hundreds of customers. We are now launching our second product, the Agent Experience Platform. It creates a version of a customer's website optimized for usage by AI agents, with no impact on the human-facing site. Your role in Solutions Engineering will be central to making this product — and Scrunch — succeed.
We are a small, experienced team that ships every day. We value speed, clarity, and learning. As a Solutions Engineer you will:
Work directly with customers. You’ll own technical onboarding and implementation, becoming a trusted expert who can see around corners, helping customers avoid problems and seize opportunities.
Build reusable components — API clients, workflow and data integrations, automated tests and health checks, mini-apps and programmatic demos, and more.
Support our Sales team with technical expertise.
Your work will shape how customers adopt both AI Monitoring and Agent Experience.
What you will do
Lead onboarding and technical delivery for new customers
Configure and/or advise on API and data integrations
Partner with sales and product teams to ensure customers are qualified and technically ready to implement advanced AI Monitoring & the Agent Experience platform
Write documentation, playbooks and automations to make future customer onboarding faster
Bring structured feedback from customers into the product roadmap
What we look for
2–6 years in customer-facing technical roles such as solutions engineering, forward-deployed engineering, or implementation
Ability to build demos & automations using Python or TypeScript, cloud computing, and SQL
Clear communication with both engineers and business stakeholders
Experience working with customers in both pre-sales and post-sales contexts
A startup mindset: high ownership, speed, and ability to work through ambiguity
Nice to have
Experience with marketing tech, analytics, or monitoring tools
Familiarity with AI productivity and development tools like ChatGPT, v0, Lovable, etc.
History of successfully creating onboarding playbooks, automations, etc. that scaled under pressure
Why Scrunch
Early stage startup with real traction -- including at some of the world's largest enterprises -- and two live products in market
High ownership and visibility across product, engineering, and GTM
A chance to define how business is done on the Internet for the AI era
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