Global HR Manager (Retail Focus)

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Global HR Manager to join our People & Culture team. This position reports to the Director, People Operations and takes Away further by serving as the connective tissue between our field teams and HQ People functions—ensuring our HR operations are consistent, compliant, and people-first. This role plays a key part in shaping and scaling the day-to-day HR experience for our global retail and non-exempt population, driving forward everything from employee relations to process improvement.

What you’ll do as the Global HR Manager

• You’ll build consistent, tech-enabled HR processes that scale with our growing global retail footprint

• You’ll lead the employee experience across our non-exempt population, partnering closely with People, Legal, Payroll, and IT to bring clarity, structure, and a sense of belonging to every step of the employee lifecycle

• You’ll act as the primary HR contact for retail and non-exempt employees globally, building trusted relationships and serving as a go-to partner for frontline managers and field leadership

• You’ll manage employee relations issues from intake to resolution, working in close collaboration with Legal and the Retail People Partner to ensure fair, timely, and compliant outcomes

• You’ll coach retail leaders through performance, policy, and workplace matters, equipping them with tools to lead confidently and consistently

• You’ll monitor and analyze ER trends to identify root causes and recommend scalable solutions, supported by dashboards and ongoing reporting

• You’ll oversee key People Ops processes for retail and non-exempt employees, including onboarding, offboarding, job changes, leave administration, and terminations—ensuring accuracy and a smooth employee experience

• You’ll execute compensation changes (promotions, adjustments, merit) in alignment with internal frameworks, working in partnership with the People and Total Rewards teams

• You’ll build and maintain automated trackers, approval flows, and dashboards that bring visibility and efficiency to everyday People processes

• You’ll partner with Payroll, IT, and Legal to troubleshoot gaps and optimize handoffs across systems, tools, and workflows

• You’ll support HRIS updates and access audits as part of our ongoing People Tech hygiene and compliance

• You’ll help shape and apply people policies with consistency across locations, aligning with federal, state, and local requirements while reflecting Away’s culture and values

Who you are

• You're an experienced HR generalist with a deep understanding of employee relations, HR operations, and compliance—especially as they relate to distributed, hourly, or non-exempt workforces

• You’re energized by improving systems and processes, and you’re at your best when helping others succeed

• You possess thorough knowledge of U.S. employment law and HR compliance; global exposure is preferred, but not required

• You’re proficient in using and optimizing HR systems (e.g., HRIS, ticketing tools, dashboards); bonus points for experience with low-code/no-code tools or AI-enabled workflows

• You’re comfortable with compensation concepts like benchmarking, pay adjustments, and leveling frameworks

• You’re detail-oriented and organized, with the ability to manage multiple priorities while maintaining consistency and accuracy

• You’re a clear and confident communicator—able to coach, influence, and align across levels

• You have a bias for action with a problem-solving mindset; you proactively identify gaps and take steps to close them

• You’re collaborative and people-centered, you take pride in delivering HR support that feels human and thoughtful.

• You’re able to maintain discretion and handle confidential information with integrity and care

• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. 

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

At Away, we believe in the power of an inclusive, competitive and equitable total rewards program. Our compensation is purposely structured as one rate to provide transparency in the hiring process while honoring our internal pay bands. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Compensation: $110,000.00 annually

• This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes, product stipends, and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

How We Work

This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs.

Our Commitment

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].