Specialist, Learning & Development

Job Description

About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. 

Job Summary:
The Specialist, Learning and Development (L&D) role designs and delivers impactful learning experiences that enable employees and leaders to thrive in a fastpaced, constantly evolving environment. This role leads initiatives across onboarding, technical enablement, professional development, and upskilling programs—ensuring learning directly drives business results and employee engagement. 

Responsibilities:

• Instructional Design & Content Development:
• Collaborate with SMEs and other stakeholders to understand learning objectives and performance needs.
• Design, develop, and maintain instructional materials, including eLearning modules, instructor-led training (ILT) materials, job aids, assessments, and multimedia content.
• Apply best practices in instructional design to create engaging and effective learning experiences that align with business goals.
• Develop course content and training materials that cater to a variety of learning styles and organizational needs.
• Create blended learning solutions that combine face-to-face training, eLearing, and virtual sessions.
• Utilize learning management system (Workday LMS) and eLearning authoring tools (Articulate Storyline, Adobe Create Cloud, text-to-speech tools, etc.) to create interactive and engaging online courses.
• Design and build multimedia elements such as videos, infographics, quizzes, and simulations to enhance learner engagement.

Learning Needs Assessment & Program Evaluation:

• Conduct needs assessments and analyze performance gaps to determine appropriate training interventions.
• Work with leadership and SMEs to evaluate the effectiveness of training programs and make data-driven recommendations for improvements.
• Collect feedback from participants, conduct evaluations, and make adjustments to improve the learning experience and outcomes.

Learning Delivery & Implementation:

• Facilitate learning experiences using a variety of methods, including workshops, webinars, simulations, and group discussions.
• Foster a safe, inclusive, and interactive learning environment to encourage participation and knowledge retention.
• Adapt facilitation style and materials to suit diverse audiences, learning styles, and business needs.

Continuous Improvement:

• Stay up-to-date with the latest trends in instructional design, eLearning tools, and adult learning theory to enhance the learning experience.
• Apply continuous improvement methodologies to assess training materials and make iterative improvements based on learner feedback and business needs.
• Ensure all learning materials are designed with a focus on accessibility, diversity, and inclusion.

Project Management & Collaboration:

• Manage multiple instructional development projects simultaneously, ensuring deadlines are met and stakeholders are updated regularly.
• Work closely with L&D colleagues to support the smooth execution of training programs and initiatives.
• Coordinate with cross-functional teams to ensure alignment of training content with organizational goals and strategies.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.     

Requirements:

• Strong organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Analytical mindset with the ability to evaluate training effectiveness and apply feedback for continuous improvement.
• Creativity and a passion for innovative learning experiences.
• Strong proficiency in Microsoft 365 (Teams, Excel, Word, PowerPoint) and eLearning development tools (Articulate, Adobe).
• Familiarity with Learning Experience Platforms (LXPs), AI technologies, and other modern learning techniques is a plus.
• Knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM, Agile).
• Ability to design training programs that are learner-centered and outcomes focused. Ability to work independently, while also being able to contribute to a collaborative environment, manage time effectively and meet deadlines 
• Exceptional written and verbal communication skills with the ability to translate complex concepts into accessible and engaging content.
• Familiarity with LMS platforms and/or Adobe Creative Cloud (Photoshop, Illustrator, etc.) highly desired.
• Strong facilitation skills including adapting style to accommodate various audience sizes and levels.
• Professional demeanor with a proactive, solution-oriented mindset.
• Strong interpersonal and relationship-building skills.
• Operate with a sense of urgency and accountability.
• Attention to detail and ability to produce accurate, high quality work

Education/Experience:

• Bachelor’s degree in Instructional Design, Education, Human Resources, Communications, or related field. Certifications (APTD, CPLP) a plus
• 3+ years of experience in instructional design and content development, within a corporate or organizational setting.
• A minimum of 1 year in a retail insurance and/or financial services role is a plus but not required.
• Experience facilitating learning solutions in virtual, in-person, hybrid and blended environments.
• Experience developing eLearning and blended learning programs using authoring tools such as Articulate Storyline, Adobe Captivate, or similar.
• Experience with Learning Management Systems (LMS), including content upload, tracking, and reporting.

Benefits & Perks:

• Competitive compensation
• Industry leading healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering Hybrid Work Options
• Opportunities for Growth
• Parental Leave
• Generous Time Away

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. 
To learn more, visit www.Acrisure.com or follow us on LinkedIn

Welcome, your new opportunity awaits you.

#LI-MF1

Pay Details:

The base compensation range for this position is $69,600 - $90,400. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.