Human Resources Business Partner (HRBP) - job 1 of 2

We’re Tend — Dental Done Differently.

Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish.

Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started.

Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.

We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us.

We’re looking for a hands-on, experienced Human Resources Business Partner (HRBP) to join our team and support our rapidly growing studio operations. You’ll work closely with our studio leadership teams to ensure that our people strategies support business goals and help foster a workplace where all team members thrive. This role is focused on the day-to-day HR operations, coaching, and performance management in a fast-paced, multi-unit environment.

As an HRBP at Tend, you’ll be directly supporting the Studio Managers and teams across 6 states and 30+ studios (and growing). Your primary

responsibility will be to provide practical, on-the-ground HR support, offering guidance on employee relations, performance management, and overall team development. You will coach and develop managers, ensuring they are equipped to address employee concerns, drive performance, and create an engaging and productive workplace culture.

This role will work a hybrid schedule of 2-3 days per week in our New York studios and/or corporate office and travel up to 30% to Tend hubs in Nashville, Boston, DC/Northern VA, and Atlanta. 

What You’ll Do:

• HR Support & Coaching: Partner closely with Studio Managers to provide hands-on support around employee relations and performance management. Act as a trusted advisor for managers on addressing performance issues, coaching on leadership best practices, and guiding them through conflict resolution.

• Employee Relations: Serve as the go-to resource for employee relations, helping managers handle sensitive issues with clarity and empathy. Guide managers through investigations, conflict resolution, and day-to-day employee concerns.

• Performance Management: Coach Studio Managers on how to set clear goals, provide feedback, and hold their teams accountable. Support managers in conducting performance reviews and creating development plans to drive individual and team success.

• Talent Development: Work with Studio Managers to identify opportunities for talent growth and close skill gaps. Support the development of high-performing teams through training, ongoing feedback, and leadership development initiatives.

• Employee Engagement: Collaborate with leaders to develop and implement employee engagement strategies based on feedback and team dynamics. Focus on building a positive work environment that promotes team morale and fosters a sense of belonging.

• Onboarding & Training: Lead efforts to deliver a smooth onboarding experience for new hires, ensuring they are set up for success. Work with Studio Managers to implement training programs and foster continuous development within the teams.

• Compliance & Best Practices: Ensure all HR practices adhere to legal requirements and industry standards. Stay up-to-date on local labor laws and compliance regulations, and provide guidance to leadership on best practices for managing teams.

• Continuous Improvement: Identify opportunities to improve HR processes and programs to better support the studio teams. Help develop and implement strategies that streamline HR operations and improve overall efficiency.

What You Have:

• 3–5 years of recent experience as an HR Business Partner within a fast-paced, multi-unit operation (retail and/or service-based environments).

• Bachelor's degree in Human Resources, Business Administration/Management, related field, or equivalent work experience.

• Proven experience managing employee relations, coaching field leaders, and supporting performance management in a multi-unit retail setting.

• Strong knowledge of HR best practices, especially in employee relations, performance management, and team development.

• Ability to influence and support leaders at all levels to drive performance and create a positive work environment.

• Excellent communication skills, with the ability to handle sensitive topics with care and professionalism.

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.

💰 Plan for the Future - Our 401(k) comes with a company match, because your future matters just as much as your now.

💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.

🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.

🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

💸 Bonus Eligible - This role includes annual bonus potential based on both company performance and your individual impact.

#LI-hybrid

New York pay range

$115,000—$130,000 USD

The Tend Difference

The highest standard of care, anywhere.

At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.

A top-tier clinical team who puts patients first.

We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.

Innovate Dentistry. Tend to Others. Grow Together.

Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care.

Tend is an Equal Opportunity Employer.

We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal and Compliance Notice:

Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.

To learn more about how we collect, use, and protect your information, please review our privacy policy here.