Director, Product Management

Why Now?

ZoomInfo is transforming how sales professionals work through our AI-powered GTM Intelligence Platform. With 45,000 customers and $1B+ in revenue, we've launched ZoomInfo Copilot as our foundational product for front-line sellers. Now we need a growth-focused product leader who can drive unprecedented adoption, engagement, and retention across our user base. The success of this role will directly impact our ability to transition customers to our next-generation AI experiences and establish ZoomInfo as the essential daily workflow for every sales professional.

Mission

Lead the growth product strategy for ZoomInfo's Sales and Copilot products, driving user adoption, engagement, and retention through data-driven optimization and world-class user experiences. This role oversees critical user lifecycle initiatives across our 45,000 customers, with responsibility for transforming how sales professionals discover, adopt, and maximize value from our AI-powered capabilities.

The Opportunity

As Director of Product Management for our GenAI-powered Copilot, you'll lead 3-4 product managers transforming how enterprises leverage AI agents across the user lifecycle. You'll drive adoption of our LLM-native platform, converting existing users to agentic workflows while leveraging our unmatched proprietary B2B data assets. This role combines consumer-grade growth practices with enterprise-scale AI implementation.

What You’ll Do:

Growth Strategy & Execution

• Define and execute the growth product strategy focused on new user onboarding, activation, feature adoption, and retention
• Lead the transformation of our user experience through funnel optimization, reducing friction at every step of the customer journey
• Drive the migration strategy for transitioning existing users to ZoomInfo Copilot and chat-based agentic experiences
• Develop and execute data-driven experiments to improve key metrics including activation rates, feature adoption, and user retention

Metrics & Optimization

• Own and optimize critical growth metrics including user activation, engagement, retention, and Copilot adoption
• Build comprehensive dashboards and analytics to track user behavior and identify optimization opportunities
• Implement sophisticated A/B testing and experimentation frameworks to continuously improve the user experience
• Partner with data science to develop predictive models for user behavior and churn risk

Team Leadership

• Build and lead a team of 3-4 product managers focused on growth initiatives
• Foster a culture of rapid experimentation, data-driven decision making, and customer obsession
• Develop strong partnerships with Engineering, Design, Data Science, and GTM organizations
• Mentor and develop product talent with a focus on growth and optimization skills

User Experience Excellence

• Champion user-centric design principles to create simple, intuitive experiences from complex capabilities
• Lead user research initiatives to deeply understand user behavior, motivations, and friction points
• Drive the simplification of our product experience, making powerful features accessible to all users
• Ensure our product delivers consumer-grade experiences in an enterprise context

What You Bring:

Required Qualifications

• 6-8 years of product management experience, with at least 3-4 years focused on growth, funnel optimization, or user engagement
• 2+ years of experience managing product teams and developing product talent
• Demonstrated track record of driving growth metrics in B2C or PLG B2B SaaS products at scale
• Deep expertise in funnel optimization, A/B testing, and data-driven product development
• Excellence in cross-functional leadership and stakeholder management
• Strong analytical skills with the ability to derive insights from complex data sets
• Track record of transforming complex products into simple, engaging user experiences

Preferred Qualifications

• Experience with AI/ML-powered products, particularly conversational or agentic interfaces
• Background at companies known for exceptional growth practices
• Experience in Sales Tech, MarTech, or related enterprise software categories
• Track record of successfully migrating users to new product experiences
• Experience with both B2C and B2B growth strategies
• Background in companies that have scaled from $100M to $1B+ in revenue

Our Culture & Values

• Bias for action - we move fast and optimize for velocity
• Data-driven decision making with rapid experimentation cycles
• Obsession with user experience and removing friction
• Continuous improvement mindset - getting 1% better every day
• Enthusiasm for AI technology and its potential to transform how people work
• Strong focus on measurable impact and business outcomes

What We're Looking For

Growth Mindset: You think in funnels, conversion rates, and user lifecycles. You've successfully optimized user journeys and can point to specific metrics you've improved.

Simplicity from Complexity: You've taken complex products and made them simple and intuitive. You can share specific examples of how you've reduced user friction.

Data-Driven & User-Centric: You balance quantitative insights with qualitative user understanding. You know when to trust the data and when to dig deeper with user research.

Builder Mentality: You're hands-on and comfortable diving into analytics, creating prototypes, and working directly with designers and engineers.

Team Leader: You've built and led high-performing product teams. You know how to hire, develop, and retain top product talent.

Impact & Scale

• Drive growth and adoption across a user base of 45,000 customers
• Own retention and engagement for products generating $1B+ in revenue
• Lead the strategic transition to AI-powered sales workflows
• Build and lead a world-class growth product team
• Shape the future of how sales professionals work at one of the fastest-growing enterprise software companies

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