Senior Manager, Omnichannel Pharmacy Experience

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Manager, Omnichannel Pharmacy Experience, will be responsible for defining and executing our omnichannel pharmacy strategy as it relates to digital order journey, customer tools and education, and clinical support. An aptitude for using data and insights to inform strategy, a passion for the customer experience, and bringing easy-to-use solutions to life is essential to the role.

Engaging and inspiring a small team and building strong partnerships across many cross-functional colleagues are also key components to success. The Senior Manager, Omnichannel Pharmacy Experience, will be required to interface with various stakeholders including digital product, digital engineering, store operations, the retail field organization, data and analytics partners, marketing and voice of customer partners, IT teams, and senior leaders within retail and across the enterprise.

Responsibilities include:

• Leading the diagnosis, solution development, and planning of multiple new strategic initiatives that incorporate the company’s assets and delivery methods

• Developing strategic perspective on an existing or a new enterprise pharmacy opportunity (e.g., high-potential products and services) including sizing and assessing the markets, identifying risks/benefits of opportunities, and recommending clinical growth strategies

• Partnering with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and managing the ongoing success of these solutions

• Leading and motivating a team of junior colleagues by setting direction and prioritizing work, developing skills and competencies needed to succeed, and ensuring deliverables and timelines are met

• Scoping and managing quantitative analyses that will yield critical answers to the questions at hand – or providing feedback to a junior team member

• Morphing between the role of “player” or “coach” depending on what is needed at that time to accomplish results, with an emphasis on “coach”

• Developing a “story” and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team

Required Qualifications

• 5+ years of experience in healthcare strategy, management consulting, healthcare technology, product management, product or business development

• 2+ years of experience leading and developing colleagues

• 3+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life

• Travel - Ability to travel up to 10% of time, on an as needed basis

Education

Bachelor's degree required

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.