Director, global people operations

📐 About this role

WRITER is scaling rapidly, hiring team members across our three major hubs in San Francisco, New York, and London as well as in other select locations. The Director of global people operations will help us ensure that our people processes scale in tandem, bringing both process excellence and great employee experiences through strong design thinking and the application of AI and other technology. From onboarding to offboarding to immigration, benefits administration, HRIS management, and more, this leader will be critical to the People Team’s and WRITER’s success.

This role is hybrid based in San Francisco or New York, with at least 3 days in the office per week, and will report directly to our Chief people officer.

🦸🏻‍♀️ Your responsibilities:

• Own and operate key People operations areas (onboarding and offboarding, immigration, benefits administration, HRIS administration, compliance, etc.)

• Make our employees’ experience of People operations that is often painful at other companies a delightful one that they would recommend to others

• Bring a continuous improvement mindset to regularly reinventing and enhancing our processes to meet the company’s evolving needs, leveraging AI thoughtfully and effectively

• Manage a high-performing team of four People ops generalists across multiple locations

• Measure the resourcing vs impact/outcomes of our People operations and ensure that we are getting the most out of our investments and deploying

• Partner with our Legal team to ensure we’re always fully compliant with local, state, federal laws and other requirements

• Partner with other leaders on the People team to ensure People operations is well integrated and supporting other pillars of WRITER’s People strategy

⭐️ Is this you?

• 15+ years of professional experience in People operations

• Track record of effectively redesigning processes with the use of AI and technology

• Experience leading People operations in geographies outside the US, ideally UK and EMEA

• Great leader who has managed teammates across multiple locations and time zones

• Helped companies scale rapidly from a few hundred to many hundreds or 1000+ employees

• Approach every problem both with prior expertise and ‘first principles’ thinking

• Outcome-orientation; define what great looks like and work backward on how to get there

• Drawn to and already live by WRITER’s company values of Connect, Challenge, Own

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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