Director of Volunteerism and Engagement

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The successful candidate will have three key areas of responsibility:
Lead PayPal’s global community impact campaigns and programming across our Americas, EMEA and APAC regions
Leading a team of North America site-based communicators who develop, design, and execute employee engagement strategies for their respective locations within the region
Lead site communications and employee engagement for our two NY sites, our fourth largest combined site globally

Job Description:

Essential Responsibilities:

• Develop and implement the overall communication strategy, aligning with corporate goals and objectives.
• Lead the design and execution of high-impact communication projects to support strategic decision-making.
• Collaborate with executive leadership to identify and prioritize communication opportunities.
• Oversee the development and maintenance of communication programs, ensuring scalability and efficiency.
• Ensure compliance with communication regulations and standards.
• Drive innovation in communication practices and tools, staying ahead of industry trends.

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

The Company 

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.  

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. 

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.  

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. 

Job Summary 

The successful candidate will have three key areas of responsibility:

• Lead PayPal’s global community impact campaigns and programming across our Americas, EMEA and APAC regions—mobilizing and growing the employee volunteer community, supporting entrepreneurs and non-profits, and delivering service-learning initiatives in alignment with our broader social impact strategy

• Leading a team of North America site-based communicators who develop, design, and execute employee engagement strategies for their respective locations within the region

• Lead site communications and employee engagement for our two NY sites, our fourth largest combined site globally

For the volunteerism and giving programming, you’ll partner closely with Social Impact & Sustainability team, Regional Comms leaders, Site Leaders, and Community Impact volunteers, along with External Communications, and the broader Employee Comms, Culture & Engagement team. When activating site communications and engagement for the Americas region and in New York, you’ll partner with our People & Places team, Corporate Affairs communicators, Facilities and others to execute volunteer events and employee engagement programming that aligns to our engagement pillars (business, community, learning, wellness).

The ideal candidate will be a passionate changemaker with global experience, exceptional partnership skills, and a track record of building employee engagement programs that include a strong volunteerism component and drive meaningful, measurable impact.

Essential Responsibilities: 

Volunteerism and Giving

• Enhance and drive the Community Impact team’s core programming: (1) global campaigns, such as PayPal Impact Day, (2) Skills-based volunteering, and (3) Volunteer Leadership.

• Design, manage, and scale employee volunteer programs—including skills-based, team-based, and virtual volunteering in close partnership with the Social Impact & Sustainability Team and in alignment with PayPal’s social impact strategy.

• Establish annual plans, KPIs, and impact metrics to track volunteer engagement and outcomes..

• Champion a culture of volunteerism across the organization, from executive leadership to front-line employees.

• Identify opportunities to streamline messaging across channels, strengthen storytelling, and connect volunteers and prospective employee volunteers more deeply to PayPal’s mission and impact.

• Recruit, coach, and support site-level Community Impact team leaders and mobilize employees to join local Community Impact teams at our sites and virtual communities.

• Leverage data insights to build on successful programming and further grow volunteerism globally. Utilize impact results to communicate and showcase volunteer impact internally and externally.

• Leverage digital tools to enable virtual volunteering, especially in remote and hybrid environments.

• Partner with HR and L&D to integrate volunteerism into employee experience, onboarding, and leadership development.  Find and tell compelling stories of impact that elevate PayPal’s purpose-driven reputation.

• Support curation and promotion of employee giving opportunities and giving benefits, including PayPal’s matching gifts program.

• Support annual and evergreen volunteerism storytelling in partnership with Social Impact & Sustainability communications and reporting colleagues.

• In partnership with Corp Comms Social Team, maintain volunteer brand presence on social media with engaging, mission-aligned content that builds awareness and trust in PayPal’s commitment to Community Impact – across non-profits, entrepreneurs, and SMBs

People Leadership

• Lead an existing team of three North America based site communicators, responsible for creating bespoke site engagement plans that drive employee participation, engagement, and overall advocacy for PayPal as an employer

• Track, measure and report regional site programming impact and refine based on employee and key stakeholder feedback

• Develop and unlock the potential in the team through coaching, mentoring, and other development offerings based on employee needs and career aspirations

NY Site Communications & Engagement

• Develop and execute NY site specific programming that reflects the needs and preferences of the NY based employee population and aligns to the global engagement pillars

• Establish strong relationships with ERG communities and Community Impact volunteers to drive community building through on-site programming

• Lead all employee communications for the two NY sites to ensure employees are well-informed of programming and engagement opportunities, from meal offerings through leader hosted product launch Q&As, and more

• Track, measure and report site programming impact and refine based on employee and key stakeholder feedback

Required Qualifications: 

• Minimum of 15 years of relevant work experience and a bachelor’s degree or equivalent experience

• Proven track record of leading large-scale, global volunteerism or community engagement initiatives, and employee engagement programming

• Experience in strengthening corporate cultures through community impact focus, mobilizing employees around community impact offerings, and communications for a dispersed and cross-functional audience

• Experience with volunteer management software (e.g., Benevity, Deed, YourCause, Bright Funds)

• Team leadership experience and ability to build and sustain a high performing team

• Exceptional partnership and relationship building skills

• Experience operating in a large, global organization

• Knowledge and experience using AI to drive positive outcomes faster and more effectively

• Proven ability to identify and manage organizational and cultural sensitivities and resolve conflicts skillfully; ability to maintain composure and operate effectively under pressure.

• Comfort working cross-functionally to move work forward and solve problems collaboratively

• A builder's mindset: energized by creating new ways of doing things from the ground up and continuously improving the existing processes and systems

Travel Percent: 0-10% 

For NY based employees, the current hybrid schedule requires employees to be in the office 2 days per week on days specified by their business unit and work the remaining days from their home location. Occasional travel outside of the NY offices may be necessary. 

Our Benefits: 

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. 

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com. 

Who We Are: 

Click Here to learn more about our culture and community. 

Commitment to Diversity and Inclusion  

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.   

Belonging at PayPal:  

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. 

Any general requests for consideration of your skills, please Join our Talent Community. 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. 

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $137,500 to $236,500

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.