Senior Customer Success Manager - job 1 of 2

Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.

In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and plenty of banking infrastructure. This duality makes working here a fun challenge.

Tremendous is profitable and growing without outside investors. Join us before the next international offsite!

About the role

We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.

What you'll do

• Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction

• Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches

• Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships

• Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions

You have

• 5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts

• Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes

• Experience at a high-growth B2B startup strongly preferred

• Strong analytical and problem-solving abilities with attention to detail

• Excellent communication skills with the ability to build rapport at all levels of an organization

You'll thrive here if you're

• Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs

• Naturally empathetic with both customers and internal stakeholders

• Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment

Why work with us

• You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. That’s good news for your career growth.

• Competitive pay, equity and benefits. The base salary for this role is $180,000 - $220,000.

• We're a remote company. Work from wherever you want in the Americas.

• Smart people and a great culture. See our company handbook.