Client Success Specialist - Conversion Rate Optimization (CRO)
Category: Client Success / Growth Marketing
Location: Fully Remote (must overlap US time zones and occasionally India)
About the Role
We’re seeking a client-focused Client Success Specialist with strong Conversion Rate Optimization (CRO) expertise. If you thrive in a fast-paced agency environment and enjoy blending technical know-how with strategic client interaction, this role is for you.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring their success with CRO initiatives.
- Conduct data analysis, A/B testing, and performance tracking to improve conversion funnels.
- Develop and execute CRO strategies tailored to each client’s goals and KPIs.
- Present insights, reports, and actionable recommendations to clients and stakeholders.
- Collaborate with design, marketing, and development teams to implement winning experiments.
- Build and maintain strong client relationships while delivering measurable outcomes.
Qualifications
- Proven experience in conversion rate optimization (agency, SaaS, or client-side).
- Strong analytical skills with tools such as Google Analytics, Hotjar, Optimizely, VWO, or similar.
- Excellent communication and presentation abilities for client-facing interactions.
- Ability to translate complex data into clear strategies and next steps.
- Experience managing multiple client accounts and competing priorities.
- Background in both strategic consulting and hands-on execution.
Preferred Experience
- Digital marketing agency or consultancy background.
- Experience with e-commerce, SaaS, or other high-growth digital products.
- Familiarity with marketing automation tools, CRMs, and advanced reporting platforms.
Why Join Us
Work from anywhere while partnering with a collaborative, global team. You’ll drive measurable results for leading brands and enjoy schedule flexibility while overlapping with US and India time zones.
Average salary estimate
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