Customer Success Manager
About Recite Me
In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.
Thousands of global organizations already use our software to enable greater accessibility for their online content, products, and services. Beyond usability, we also help organizations meet digital accessibility compliance standards - ensuring they align with evolving regulations and best practices. We’re passionate about our cause and our product. We need help to achieve our ambitious plans. This is why we’re looking for Customer Success Associate to join our fast-growing team.
About the Role
This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion for building relationships and can offer best-in class customer service. This role is for someone who thrives on detail, processes, and customer interaction.
Working closely with the CSM Team Leader, you will be involved in onboarding new clients, account reviews, and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.
In this role you will
- Guide clients through the toolbar implementation process, working closely with the sales and technical teams.
- Maintain and support a portfolio of legacy accounts, ensuring ongoing client satisfaction and smooth renewals.
- Provide responsive, high-quality customer service via email, phone, and virtual meetings.
- Work with internal teams to troubleshoot implementation challenges and escalate technical issues when needed.
- Track and update client information, implementation progress, and renewal timelines in our CRM.
- Assist in producing simple reports and usage summaries for clients.
- Advocate for accessibility and help clients understand how to get the most from their Recite Me solutions.
We’re looking for someone eager to grow in the Customer Success field with a strong service mindset. Here’s what will help you succeed:
- 2+ years’ experience in Customer Success, Account Management, Customer Service, or a related B2B role.
- Strong organizational skills and attention to detail.
- Confident, clear communicator (written and verbal) who can interact with stakeholders at different levels.
- Ability to manage multiple implementation tasks at once and stay on top of deadlines.
- Basic familiarity with websites and platforms (HTML, WordPress, or similar).
- Quick learner with a proactive, positive attitude.
- Interest in Accessibility, Diversity, Inclusion, and the Digital World.
- Experience in SaaS or Tech is a plus but not required.
Location
Hybrid working set-up. Minimum 3 days in Reston, VA office. (Sunset Hills Area)
- Great culture & working environment
- Paid vacation including Federal Holidays
- Excellent benefits package
Remuneration
Salary - reflective of experience (Base + OTE)
Job Type: Full-time
Salary: $60,000 - $70,000 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Cox Automotive is hiring a Client Relationship Manager III to act as a strategic, data-driven advisor optimizing national commercial fleet maintenance operations and client relationships.
Manage and grow a portfolio of high-value B2B technology accounts by driving renewals, upsells, cross-sells and campaign-driven demand using intent data and digital marketing products.
PlayOn is hiring a Customer Success Manager to boost product adoption, retention, and expansion for its K‑12 ticketing and streaming products.
Lendbuzz seeks a Dealership Account Manager in Baltimore to grow dealer partnerships and drive auto-finance sales through prospecting, dealer support, and market-focused strategies.
Lead and scale Versapay’s Merchant Services Customer Success organization to drive retention, expansion, and executive-level relationships across enterprise merchant portfolios.
Bank of America is hiring a Relationship Banker in Kingston, NY to assist clients with transactions, promote digital banking tools, and connect customers to financial solutions.
Lead enterprise account lifecycle and growth at a profitable, remote-first payouts platform, driving retention, expansion, and product-informed customer strategy.
Lead AECOM’s global Client Development function to mature the CAM program, expand strategic client relationships, and drive cross-border growth.
Remote Client Success Specialist with CRO expertise needed to lead A/B testing, data-driven optimization, and client-facing strategy for a distributed agency serving high-growth digital brands.
A 12-week Client Services Internship at MassMedia offering hands-on account support, research, and creative coordination within a fast-paced agency environment.
Field Nation is hiring a Senior Customer Success Manager to lead customer transformation, maximize value from our platform, and grow enterprise relationships through strategic advisory and program leadership.
Support nursing education clients across the Northeast by delivering proactive account service, sales enablement, and CRM-driven insights to improve retention and satisfaction.
Represent the York Factory Direct HVAC portfolio across Michigan as a territory Account Manager, driving dealer recruitment, sales growth, and customer success for Bosch.
The Recite Me accessibility toolbar offers a unique range of features including, text to speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 35 text to speech voices and...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
