Senior Revenue Operations Analyst

About this role:

Skimmer is a hyper-growth vertical SaaS company focused on the spa and pool service industry. We’re building our RevOps team to be the backbone of GTM decision making—from new customer acquisition to enterprise expansion— by providing and explaining trusted data. Our Revenue Operations Analyst will be the hands‐on senior contributor who centralizes reporting, supports full funnel programs, and delivers analysis that unblocks growth for our Product, GTM and Finance teams. You will operate as a cross‐functional analytics partner who builds accurate reporting, runs deep‐dive analyses, and equips revenue leaders with decision‐ready insights.

What you’ll do:

Centralize reporting & data governance (your “SSoT” charter)

● Support reporting centralization (Power BI, Sigma, HubSpot) and maintain a central

repository of GTM dashboards and reports.

● Build and enforce a data dictionary (consistent metric definitions, canonical calculations).

• Establish weekly QA/reconciliations so leaders trust the numbers.

● Ship role‐based operational GTM funnel reporting (IC, Leadership) that moves

seamlessly from detail to exec‐level views.

● Provide rapid, high‐signal ad‐hoc analysis and clear visuals for GTM leaders and

board/FP&A requests.

Funnel, marketing & growth analytics (self‐serve first)

● Instrument leading and lagging indicators across the GTM funnel including sales led and

self‐serve/PLG flows

● Report on and optimize traffic to lead, segmentation & multi‐channel attribution - improve

Lead to MQL where applicable by supporting program‐level conversion rates, CPL, CAC,

and payback period analysis

● Support weekly GTM reviews with full funnel reporting, trends and insights. Build

quick‐turn deep dives when anomalies appear

● Report on and maintain win/loss analysis, loop insights back to Product, GTM, and

Finance.

Payments, post‐sales & retention analytics

● Analyze product, pricing & packaging (impact of free trials, bundling, multi‐product

launches), run elasticity and basic competitive positioning studies.

● Identify upsell triggers from adoption and post sales interactions. Analyze

contraction/churn drivers and trends.

● Report on support KPIs (e.g., CSAT, NPS, time to resolution/first‐contact resolution,

backlog, % reopened, defect escalation) and link them to retention outcomes.

● Deep‐dive payments attach/adoption, processing rates, and transaction volume, quantify

links between payments performance and retention/expansion.

GTM planning & decision support

● Provide reporting and analytics for territory design, capacity planning, and quota setting,

support annual and in‐year GTM pivots

● Support market research (TAM/SAM/ICP) for new products and deliver the measurement

backbone for expansion strategy

Qualifications:

● Time in seat in a senior RevOps/Analytics/BizOps role at a for B2B SaaS startup with demonstrated partnership across business groups.

● Expert at executive‐grade dashboards and analysis using SQL, HubSpot, PowerBI, and comfortable owning a reporting migration or consolidation process.

● Demonstrated comfort in identifying reporting opportunities for revenue and business leaders.

● Systems savvy across a modern GTM stack (HubSpot/PowerBI, Stripe, Netsuite, Gong, BI); able to diagnose data issues and build/maintain workflows and reports.

● Comfortable supporting the business’ operating cadence (weekly GTM; contributing to

MBRs/QBRs) with crisp storytelling in exec‐ready narratives.

Nice‐to‐haves:

● Product usage analytics (Amplitude/Mixpanel or similar), cohort/retention analysis, and

joining product + CRM data for monetization & retention insights

● Exposure to pricing & packaging analytics and basic competitive positioning, experience

with payments or fintech‐adjacent metrics is a plus.

● Familiarity with territory, capacity & quota analytics.

Benefits

• Competitive base pay + bonus potential

• Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)

• Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.

• Immediate access to 401(k) with company match

• Flexible PTO (MINIMUM of 10 days required every year)

• 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner

• Remote work friendly

• Comprehensive learning and development budget

• A manager dedicated to your development

At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

We also acknowledge that there is no “perfect” candidate - if you fulfill the majority  of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.