Project Manager: Operations Integration & Process Engineering

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. 

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and artificial intelligence (“AI”) models, Pattern optimizes and automates key levers of ecommerce  growth for global brands, including advertising, content creation and management, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce  acceleration platform every day to drive profitable revenue growth on D2C websites and across hundreds of global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Are you a skilled and detail-oriented professional with a knack for data analysis and troubleshooting? If you're someone who thrives on providing precise answers and insights to operational questions, we have an exciting opportunity for you to join our Operations team. As a Project Manager, you'll play a pivotal role in being one of the leaders in rolling out new tech, operational processes, SOPs and training materials to help facilitate a seamless transition into our future. 

This role will not only help with tech solutions, but will also have responsibilities within the company to help ensure every process functions safely and efficiently with minimal waste. Cost savings projects will be a staple task that this role will embrace and navigate with intent.

This is a full-time role and will work out of our warehouse in Hebron, KY.

• What are the core focus areas for a Project Manager, Operations Integration & Process Engineering?

• Lead analysis of workflow gaps and inefficiencies tied to both tech and manual processes.
• Design and implement new processes that improve throughput, reduce touchpoints, and enhance accuracy.  
• Collaborate with the warehouse operations and other process engineers to align business processes globally.
• Track and report on process adoption, output, and metrics following new rollouts. 
• Work with engineers on the design, planning and execution of layout changes in the warehouses, or while launching new business. 

• Partner with product and engineering teams to influence WMS architecture and logic.
• Participate in planning, user acceptance testing (UAT), and bug resolution cycles.
• Translate tech builds into warehouse-ready implementation plans, work instructions and SOPs. 
• Own the rollout of new features or systems across all warehouse sites, including scheduling, training, and post-launch monitoring. 

• Build and manage project roadmaps for process deployments and WMS driven changes. 
• Track milestone execution, manage stakeholder communication, and ensure cross-functional alignment across Ops, Tech, and Learning. 
• Drive adoption and compliance post-launch through audit mechanisms and performance follow-ups. 
• Manage/own projects within new facility launches.

• Ensure trainers & Leadership are aligned to current SOPs and tech updates through routine syncs.  
• Partner with HR and site ops to manage formal onboarding programs and retraining needs.  
• Ensure that all training documents and records are stored in the designated areas.

• Bachelor’s degree or equivalent work experience in Industrial Engineering, Supply Chain, Business Ops, or related fields.
• 3-5 years in warehouse operations, process design, or tech-driven project execution 
• Familiarity with WMS platforms, tech rollouts, or software development cycles (UAT, sprint planning) 
• Advanced Excel, Tableau, Snowflake, or equivalent data analysis proficiency. 
• Clear, concise communicator with a bias for ownership and follow through 
• Startup-minded:  Comfortable with ambiguity, fast-paced change, and scrappy execution. 
• Experience in ecommerce fulfillment (Amazon, Walmart, DTC) is a strong plus. 
• Previous experience in quality control environments. 
• What does high performance look like?

• Associates experience faster, simpler, and smarter workflows after every rollout that you lead. 
• Your projects launch on-time, with adoption metrics trending up. 
• You proactively flag and collaborate to fix process & tech gaps.
• Tech and Ops teams both trust you to represent the other side’s perspective. 
• You will take full ownership of your projects and follow through to completion
• You follow through with all assignments in a timely manner

• This role will provide a solid foundation for your career. You’ll have many opportunities for mentorship and networking which will provide you with valuable experience to promote growth.  This role will also provide you the opportunity to work at your full potential by allowing you to  take full initiative to improve your skills.

• You'll report to the Director of Operations Integrations and have mentoring opportunities with the VP of Operations. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a hiring manager
• Onsite interview with a panel of department leaders
• Professional reference checks
• Executive review
• Offer

• Be prepared to talk about professional accomplishments with specific data to quantify examples
• Be ready to talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Be prepared to talk about any side projects related to data and analytics

• Paid Holidays
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k)