Event Services Coordinator, Live Entertainment
Join the excitement at Bon Secours Wellness Arena. You’ll assist with coordinating the numerous front-of-house event details, including staffing and customer services, required for a flawless and unforgettable event. Work with passionate best-in-business team and turn big ideas into amazing experiences for thousands of guests.
As the Event Staff Coordinator, you'll be responsible for:
- Implement staffing plans for events, ensuring adequate coverage for all areas
- Creating and updating monthly schedules for all staffing
- Train and supervise event staff, instilling a commitment to excellent customer service and safety standards
- Create event notes to communicate valuable event details for the team
- Conduct a thorough review of staff timekeeping records to ensure accuracy and compliance.
- Coordinate with other departments (production, operations, security etc.) to facilitate effective communication and seamless event execution
- Assist in the development of event staff manuals and guides, ensuring staff are well-informed and prepared
- Monitor staff performance and provide feedback and assistance as needed
- Maintain accurate records of staff scheduling, hours worked, and other relevant data
- Address any guest issues swiftly and professionally
- Participate in post-event evaluations to assess staff performance and improve future operations
- Ensure compliance with health and safety regulations during events, and instill a commitment to safety.
- Responsible for Manager of Duty (MOD) on small size events
- Desire to learn and develop new skills in an every changing/fast pace environment
- Be proactive in identifying and resolving potential issues before they escalate during events
- Bachelor's degree in event/sport management, communications, marketing, business, or a related field or equivalent additional education and experience combination
- One (1) year related industry (live sports & entertainment) experience, preferably in a arena, stadium, or similar high-volume customer service setting
- Exceptional organizational with the ability to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills; ability to work collaboratively with diverse teams
- Proficiency in using scheduling and event management software and Microsoft Office Suite
- Strong problem-solving skills and a commitment to customer satisfaction
- Ability work an event-driven schedule including late nights and weekends.
- Passion for live entertainment
Greenville Arena District actively fosters a diverse and inclusive working environment and is an equal opportunity employer. Qualified men and women from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.
No phone please.
Competitive compensation, paid time off, and benefits.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan with matching contributions
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
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The Bon Secours Wellness Arena is the premier venue for live entertainment in the Upstate of South Carolina. On behalf of the Greenville Arena District, our mission is to enhance the quality of life f...or residents and visitors of Upstate South C...
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