Talent Strategy Partner

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking an experienced and strategic Talent Strategy Partner to play a pivotal role in driving our company’s talent growth and development in West Palm Beach (WPB), Florida—a key and critical market for ServiceNow’s long-term expansion. This individual will serve as “feet on the ground” to support the broader HR organization as it works to build talent strategies to build a local talent community. This individual will serve as the connective tissue across our HR – including Talent Acquisition, Workforce Planning, Culture, and Early-in-Career teams - ensuring that our local talent strategies align with enterprise goals and deliver a best-in-class employee experience. They will also be the voice back to the HR team providing local feedback and insights that will help shape the ServiceNow West Palm Beach talent approach.

Key Responsibilities:

• Strategic Talent Development Assistance 
• Assist HR Business Partners (HRBPs) and functional leaders to develop and execute integrated talent strategies that support growth in West Palm Beach. 
• Translate company-wide talent priorities into localized plans that attract, retain, and develop talent in the region.
• Work with Workforce Planning to identify critical skill needs and ensure alignment with future workforce demand. Talent Acquisition & Pipeline Growth 
• Collaborate closely with Talent Acquisition and Early-in-Career teams to support local hiring initiatives, campus engagement, and recruiting events. 
• In partnership with TA, build strong partnerships with local universities, workforce boards, and community organizations to grow regional talent pipelines. 
• Support initiatives that expand the company’s visibility and employer brand in the South Florida market. Employee Experience & Onsite HR Support 
• Serve as the onsite HR representative in West Palm Beach, providing HR guidance and fostering a connected, engaging employee experience. 
• Partner with Workplace Services, Communications and HR functions to support cultural alignment as the office begins to grow. 
• Act as a key resource for local managers and employees, ensuring HR services are accessible and responsive. Cross-Functional Collaboration 
• Work closely with the WPB Program Manager (under Workplace Services) and other local leaders as part of a cross-functional “WPB Squad” to coordinate initiatives supporting the market’s growth. 
• Provide local insights to inform enterprise-level talent planning, location strategy, and employee engagement efforts.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
•  8+ years of progressive HR experience in roles such as HRBP, Talent Strategy, or Workforce Planning. 
• Demonstrated experience developing and implementing talent strategies in high-growth or new-market environments. 
• Proven ability to collaborate across HR disciplines and partner effectively with leaders at all levels. 
• Strong business acumen with the ability to link people strategy to business outcomes. 
• Excellent communication, stakeholder management, and project management skills. 
• Familiarity with the Florida talent market or similar regional ecosystems strongly preferred. 
• Must live locally – this is not a remote position, and will require office attendance 3 days a week

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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