Director Employer Partnerships, RiseUp with ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a solution-oriented, results-driven Director of Employer Partners and Engagement to join our RiseUp with ServiceNow team. In this role, you will champion an AI-first approach in talent engagement and strategic workforce advancement initiatives, focused on creating employment opportunities for RiseUp job-ready talent. You will engage with ServiceNow customers and partners – and our respective sales and partner teams -- to promote hiring from our talent pool. Additionally, you are responsible for building and executing a strategy that  delivers efficient recruitment, trust, and collaboration with cross-functional partners (Sales, Talent Acquisition, Partner Ecosystem), optimizes talent matching among these partners, and serves as a thought leader in workforce innovation through data-driven methods. Success means placements – getting our RiseUp alumni into jobs.

To do this effectively, you'll need to:

• Work alongside our sales organization to identify hiring opportunities at customer and partner accounts. You should be comfortable in sales conversations and know how to position RiseUp talent as a solution to workforce challenges.
• Understand the ServiceNow talent landscape. You need to know what roles exist (developers, administrators, consultants, etc.), what skills they require, and how our graduates fit into these organizations.
• Build effective relationships with hiring decision-makers at C-level and senior leadership, understanding their business priorities and how talent strategy connects to them.
• Create an annual partnership plan that drives measurable hiring outcomes, using data on hiring trends and employer needs to focus your efforts where they'll have the most impact.
• Collaborate with internal stakeholders to understand what employers need and feed that intelligence back into program operations.

Responsibilities:

• Drive employer partnerships that result in job placements. Work with Sales and Partner teams to identify ServiceNow customers and partners who need talent, position RiseUp in their conversations, and build relationships with hiring decision-makers. Understand their business challenges and hiring needs, match them with qualified graduates, and create recruitment pathways including employer-led cohorts that pipeline trained talent directly to jobs.
• Develop and execute a data-driven employer partnership strategy. Research what ServiceNow roles are in demand (by geography, skill set, and organization type), understand the challenges employers face in filling them, and use this analysis to build an annual plan – flexible to evolving market needs – with measurable placement goals focused on high-impact opportunities.
• Provide labor market intelligence to inform program decisions. Analyze regional hiring demand and workforce trends to recommend where RiseUp should prioritize training investments, ensuring we're building talent pipelines in locations where both job opportunities and underserved communities align. This includes becoming an expert in the full ServiceNow Training catalog and product portfolio in order to provide recommendations for new or expanded trainings based on employer requirements.
• Build effective relationships with key stakeholders including hiring managers, HR leaders, and C-level executives to understand their talent acquisition challenges and position RiseUp as a solution.
• Serve as the bridge between employers and the RiseUp program. Share employer feedback with program leadership to inform curriculum and training priorities, ensuring our graduates have the skills the market demands. Effective collaboration and solutions-driven partnership with the RiseUp Program Operations is a must.
• Track and report on partnership outcomes, including placement rates, employer satisfaction, time-to-hire metrics, and the health of your employer pipeline.
• Market the value of RiseUp talent to customers and partners through targeted engagement, events, and materials that demonstrate the quality and readiness of our graduates.
• Lead and develop a high-performing team. Oversee a team who executes the employer partnership strategy with adaptability and a solutions-oriented mindset, delivering measurable placement outcomes. Serve as a trusted, key liaison between your team and GWIC Leadership, connecting the dots between employer partnership work and broader Global People and GWIC priorities and strategies.

• Bachelor's degree in Business Administration, Technology, Human Resources, or related field preferred.
• 15+ years in Consulting, Sales Enablement, Strategy, Go-to-Market, Talent Acquisition, HR, or related fields. Experience in the ServiceNow ecosystem strongly preferred.
• Experience building partnerships across multiple stakeholder groups: C-level executives and HR leaders at employer organizations, internal Sales and Partner teams, and hiring managers. Strong understanding of ServiceNow roles and career pathways, with ability to position talent solutions effectively in customer conversations.
• Strong analytical skills with experience using workforce data, hiring trends, and labor market intelligence to drive strategy and decision-making.
• Experience managing and developing teams, with ability to coach others through ambiguity and build high-performing, solutions-oriented cultures. Growth mindset with openness to feedback and continuous learning.
• Exceptional organizational, time management, and problem-solving skills, with ability to seamlessly manage multiple projects and priorities simultaneously that solve employer challenges and deliver effective talent solutions.
• Excellent communication skills including presentations, written materials, and executive-level engagement.
• Familiarity with talent acquisition strategies and best practices.
• Passion for workforce innovation where everybody has access to opportunity.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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