MEMBERSHIP MANAGER

Job Description

Membership Manager

A Collection Unlike Any Other

The Ocean House Collection includes three luxury properties on the Rhode Island shoreline.

Ocean House is the Collection’s Forbes Five-Star flagship, offering 49 guest rooms, 20 signature suites, and 13 private villa vacation homes. Amenities include a 12,000-square-foot Ocean & Harvest Spa, over 10,000 square feet of indoor and outdoor meeting space, and up to 8 unique dining venues in peak season.

Weekapaug Inn delivers a relaxed but luxurious New England experience. With 29 guest rooms and 4 signature suites, the inn’s dining celebrates seasonal, locally sourced ingredients, enhanced by bespoke resort activities and naturalist-led excursions.

Watch Hill Inn, founded in 1845, combines historical charm with cutting-edge technology across 21 suite-style accommodations. Guests enjoy access to the full range of amenities, dining, and experiences at both Ocean House and Weekapaug Inn.

Scope of Position

The Membership Manager is responsible for managing all aspects of a membership program for the entire Collection, including outreach, acquisition, retention, and relationship management.  Membership Manager is a part of the Catering and events team and will be assisting with the creation and oversight of in-house events.

Schedule Requirements

The operation runs 24/7, including all holidays. While the company strives to support work-life balance, team members may be required to work extended shifts, additional days, or for some positions, travel with occasional overnight stays based on business needs. Time off should be scheduled responsibly, with the understanding that weekends—particularly Friday through Sunday from Memorial Day to Columbus Day, as well as Monday holidays—are peak business periods. Requests for time off during holiday weekends are generally not granted. Flexibility is essential, as it creates greater opportunities to learn, grow, and earn.

Key Relationships

Internal: This position reports directly to the Director of Catering & Events.

External: The Event Manager has regular contact with the company’s suppliers and vendors, prospective and current members, and residences owners.  Appropriate relationships with key industry partners is essential to enhance the image of the Company and the attainment of its objectives.

Key Responsibilities

• Maintain existing memberships and attract new members.
• Enhance the value of memberships for current members.
• Engage with members regularly to ensure satisfaction and renewal.
• Develop and implement strategies to recruit new members and retain existing ones.
• Manage the membership process including applications, renewals, and database management.
• Communicate effectively with members to address queries, needs, and complaints.
• Organize and manage member events and programs.
• Coordinate with other departments to ensure member satisfaction and consistency in communications.
• Prepare and present regular reports on membership statistics and trends.
• Develop membership marketing campaigns and promotional materials.
• Collaborate with the leadership team to improve member services and programs based on feedback and needs.
• Responsible for monthly membership billing, bi-weekly newsletter, organizing in-house membership events.
• Responsible for budgetary and expenses of the in-house events, including labor, cost of goods, and net profit.
• Respond to all private dining requests for members.
• Oversee and coordinate all the details for in-house resort events.
• Schedule and prioritize work assignments, and implementation of effective operating policies, procedures, and systems.
• Provide operational support to colleagues on the Catering team as needed.
• Manage the Collection’s Membership directory and ensure membership accounts are up to date.
• Address all member/guest concerns related to in-house events and bring them and their resolution to the attention of the Director of Catering & Events.
• Prepare all Banquet Event Orders and lead BEO Meetings as they relate to all assigned groups including in-house events for members.

• Act as the liaison between Company’s members and all relevant stakeholders.
• Uphold the Company’s Statement of Purpose and Service Excellence Pillars
• Represent the Company with professionalism, integrity and respect

• Carry out other duties other duties as assigned

Required Job Knowledge, Skills, Experience, and Education

• College degree or equivalent experience required; 1-year of prior luxury hotel operations experience preferred.
• Ability to manage multiple complex tasks and projects effectively under pressure while maintaining attention to detail, accuracy, and confidentiality.
• Strong research, analytical, organizational, and problem-solving skills with sound judgment in tense situations.
• Advanced verbal and written communication skills in English, with the ability to work across diverse teams, clients, and community groups.
• Knowledge of office management practices and recreation administration, including program planning, leadership, risk management, budgeting, marketing, and public relations.
• Ability to plan, promote, and evaluate innovative recreation services and events that address community needs and encourage participation.
• Demonstrated leadership and teamwork skills with the ability to establish and maintain strong relationships with staff, officials, committees, agencies, and individuals.
• Commitment to upholding company standards, policies, and procedures.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Must be able to lift and/or move up to 25 pounds.
• Comfortable in a variety of environments, including kitchens, dining rooms, and outdoor venues.

Acknowledgment

I certify that I have read and understood the job description, including the physical requirements, and confirm that I am physically able to perform the essential duties as outlined. I acknowledge that this job description is not exhaustive and may be amended at any time.

Employee Signature: _________________________    Date: _____________

All your information will be kept confidential according to EEO guidelines.

Please apply direct at www.oceanhouseri.com/careers