Manager HR Operations-Shared Services

Overview

We are seeking a process-driven, innovative, and service-oriented Manager of HR Operations – Shared Services to lead our centralized HR operations team. This role is responsible for ensuring efficient, consistent, and high-quality delivery of HR services across the organization. You will drive process improvements, oversee HRIS operations, and enhance employee interactions with HR through technology and service design.

 

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

 

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

Qualifications

Required:

• Bachelor’s degree in HR, Business, Organizational Development, or related field.
• 5+ years of progressive HR experience, including 3+ years in HR operations or shared services leadership.
• Experience in a large, centralized HR model with a focus on process improvement and efficiency.
• Strong knowledge of employment law, HR policies, and best practices.
• Proficiency in HRIS systems (e.g., Workday, Oracle) and Microsoft Suite.
• Demonstrated success in driving operational excellence and service delivery metrics.
• Ability to work a hybrid schedule:
  • In-office on Tuesdays, Wednesdays, and Thursdays

Preferred:

• Lean, Six Sigma, or other process improvement certification.
• Experience with AI tools (e.g., Microsoft Copilot) and automation in HR.
• Background in policy development and employee relations oversight.

 

 

 

 

 

Responsibilities

• Lead the HR Shared Services team in delivering core HR Services, including: HR Help Desk support (AskHR), employee records and HRIS transactions, offboarding/separation process/exit interviews, employee/provider engagement survey administration, PHS HR Policies, tuition reimbursement, employee recognition program, policies, etc.
• Ensure timely and accurate processing of HR transactions and documentation in line with company policies and local, state, and federal laws.
• Oversee HRIS data accuracy and integrity by the teams that the role supports; act as point of contact for HRIS system enhancements, updates, integrations that interface with the team to support increased efficiencies.
• Oversee direct report team in HRIS testing and integration of enhancements, updates, etc. that support the team and the employees/leaders that are clients.
• Manages the HR information system (HRIS) used by the team and other relevant technologies to support efficient operations.
• Process optimization - Identifying areas for improvement in HR processes, implementing changes, and ensuring consistency and standardization across the organization.
• Develop, implement, communicate, monitor, and improve HR policies, procedures, and technologies, aligning with the organization's goals and objectives.
• Drive standardization, automation, and process improvement across all HR Shared Services.
• Manage reporting and analytics for the HR Operations group and provide actionable insights to leadership.
• Train and support the HR Shared Services team to deliver high levels of service and operational excellence.
• Serve as an escalation point for employee queries or complex HR operational issues for the team.
• Performs ongoing quality and productivity monitoring of staff and provides routine feedback to all staff.
• Build effective and efficient teams and provides direct supervision to team members.
• Manage and coordinate personnel activities, including hiring, handling employee complaints, appeals and corrective action, counseling, documentation, and conducting performance evaluations. Provide ongoing performance feedback and coaching.
• Other duties, special projects assigned.

Benefits

 

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

 

Learn more about our employee benefits:

https://www.phs.org/careers/why-work-with-us/benefits

 

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

 

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

 

Maximum Offer for this position is up to

USD $56.92/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.