Specialist, Background and Identification

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to perform essential functions for the identify verification process and completion of all background check assessments and processes in accordance with all applicable laws.

• Gatekeeper for all ID verification and background check reports generated in relation to all corporate and field leadership team members as well as third party contractors
• Review, analyze and independently exercise learned discretion in adjudicating background checks (including candidate stories and secondary appeals) in accordance with federal, state, provincial and local regulations, laws and requirements, including but not limit to those which mandate that individualized assessment and analysis be conducted by an employer with respect to each background check to ensure that the decision made is job-related, consistent with business necessity, and does not have a discriminatory disparate impact on protected groups
• Interact with and manage the expectations of management and third parties throughout the background check and identification verification process
• Communicate final decisions in a timely manner thus halting or progressing a candidate through the process
• Troubleshoot with candidates, internal resources and/or vendors to resolve issues
• Complete annual motor vehicle record ("MVR") for drivers of company vehicles
• Compiling reports and communicating failures to leadership; ensure action is taken to meet company compliance standards
• Oversee the identification verification process; review, analyze and exercise learned discretion in adjudicating disputes and/or questions related to identification verification failures, including those pertaining to federal, state, provincial, local and international identification regulations 
• Communicate final decisions related to identification verifications in a timely manner thus halting or progressing through the process
• Prepare analytic based performance and impact reports to include passage/failure rates, duration of the background check process and duration of the identification verification process 
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

• High school diploma or equivalent certificate required
• Associate or bachelor's degree preferred
• Minimum one year's experience working in an office setting preferred
• Basic Microsoft Office skills required; intermediate skills preferred
• Strong Microsoft Excel skills required to include advanced formulas, pivot tables, metrics, and graphs
• Knowledge of background check or identification verification processes, including applicable laws and regulations, a plus
• Strong organizational skills with attention to detail and accuracy
• Demonstrate integrity and ethical behavior, including, but not limited to, confidentiality
• Ability to work and complete tasks in a fast-paced, dynamic environment
• Ability to work as a member of a team as well as independently
• Ability to adjust to changing circumstances and priorities
•  Ability to exercise ethical judgment and make ethical decisions in complex and high pressure situations. 
• General office work requiring sitting or standing for long periods of time
• Able to lift up to 30 lbs.
• Able to work evenings, weekends and odd hours as needed

•    Nation-wide Medical Plan/Dental/Vision
•    401(k) Flexible Spending Accounts
•    Adoption Assistance
•    Tuition Reimbursement
•    Weekly Pay